Patient Relations Executive
Rollenübersicht von JobGrid
Patient Relations Executive at metabolic: Dubai, Vereinigte Arabische Emirate; Vor Ort; Vollzeit. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Dubai, Vereinigte Arabische Emirate, Vor Ort
- Role classification: Vollzeit
- Source freshness: checked by JobGrid on 2026-05-28.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Location:
- Grove Mall, Al Barsha, Dubai AND/OR
- Dubai Silicon Oasis AND/OR
- 268 Al Wasl Rd, Jumeirah 1, Dubai
About metabolic.health:
Metabolic Health is a pioneering, technology-enabled healthcare provider focused on transforming metabolic care. The clinic integrates advanced diagnostics, continuous monitoring technologies, and multidisciplinary clinical expertise to deliver highly personalized, data-driven care for patients with diabetes, obesity, and related metabolic conditions.
Metabolic Health leverages digital health tools, including CGM, wearable devices, AI-driven insights, and remote monitoring platforms, to improve clinical outcomes and patient experience.
Job Summary:
The Guest Relations Executive will play a vital role in welcoming and assisting patients, enhancing overall
patient satisfaction, and improving front-desk workflows. The ideal candidate is a warm, professional,
and customer-focused individual with experience in hospitality, healthcare, or luxury service industries.
Key Responsibilities:
1. Patient Reception & Hospitality:
- Welcome, greet, and assist new and returning patients with professionalism and warmth.
- Guide patients through the check-in process, ensuring a smooth and stress-free experience.
- Provide essential information about clinic services, appointments, and procedures.
2. Patient Experience & Satisfaction:
- Maintain a high level of patient engagement, ensuring that all guests feel comfortable and well
- cared for.
- Act as the primary point of contact for patient inquiries and concerns, providing timely and
- helpful responses.
- Gather patient feedback to identify areas for improvement and enhance service quality.
3. Workflow & Process Improvement:
- Assist in optimizing front-desk operations, reducing wait times, and streamlining patient flow.
- Collaborate with medical and administrative teams to enhance scheduling and coordination.
- Identify gaps in patient experience and propose improvements to workflows and service
- delivery.
4. Coordination & Communication
- Ensure seamless communication between patients, healthcare providers, and administrative
- staff.
- Coordinate with the operations team to ensure an efficient and welcoming clinic environment.
- Assist in managing appointment scheduling, follow-ups, and patient reminders.
5. Digital & Administrative Support:
- Utilize digital health tools and the clinic’s electronic medical records (EMR) system to support
- patient interactions.
- Handle basic administrative duties, such as updating patient records and managing appointment
- schedules.
Understands, follows and supports all hospital infection control programs to ensure patient and staff
safety.