Product Specialist - South East

Main purpose of job

The Product Specialist is responsible for delivering high-quality postural seating assessments, demonstrations, and product recommendations for individuals with complex seating, posture, and pressure care needs. This role ensures each service user receives an effective, clinically informed seating solution that enhances comfort, function, and quality of life.

Key responsibilities, duties and tasks

Seating Assessments & Clinical Input

• Conduct thorough, person-centred seating and postural assessments in community settings, homes, hospitals, therapy centres, and care facilities.
• Identify clinical needs related to posture, pressure management, function, and safety.
• Recommend appropriate seating solutions in line with best practice and product capabilities.
• Produce clear, accurate, and timely assessment notes, reports and quotes.

Product Demonstration & Prescription

• Demonstrate the full Accora seating range and discuss clinical benefits, features, and available accessories.
• Work collaboratively with therapists, caregivers, and families to configure and prescribe seating that meets individual clinical requirements.
• Promote awareness of the wider Accora product portfolio during all visits and professional interactions 

Collaboration With Occupational Therapists

• Participate in regular OT supervision sessions to support clinical development and reflective practice.
• Seek OT guidance for complex cases and ensure assessment practices align with clinical standards and safeguarding expectations.
• Work closely with internal OTs to continually improve assessment methodology and outcome quality.

Clinical Training & Competency Development

• Attend all required internal training sessions to build knowledge in:
• Clinical prescription of seating
• Posture management
• Pressure care principles and risk factors
• Complex case handling
• Successfully complete and maintain Accora clinical competencies.
• Actively participate in ongoing workshops, and practical skill development.

Customer Engagement & Relationship Management

• Build strong relationships with clinicians, partners, community teams, and service providers.
• Provide guidance, coaching, and informal training to external professionals on seating, posture, and pressure care when appropriate.
• Support the delivery of Accora training sessions, events, and product education days.

Operational & Team Responsibilities

• Working with customer care team, managing and optimizing a diary of assessments, revisits, demonstrations, and training sessions. Assisting with deliveries and call outs as required.
• Maintain equipment, demo chairs, and vehicles to required standards.
• Provide ongoing feedback to the team regarding product performance, service user needs, and market trends.
• Contribute to team targets and support the overall Accora growth strategy.

General expectations

• Maintain personal and professional development to meet the changing demands of the job and participate in appropriate training activities
• Undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job, whether that be on-the-job training, in-house training or external training courses
• Undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy
• Act as an ambassador of the Company and promote the company brand, always displaying a positive image to customers and members of the public
• Live and breathe our core values – insight, determination and integrity; deliver to our mission statement and promote the Company’s long-term vision
• Adhere to relevant quality and regulatory requirements at all times