Project Coordinator

We’re a privately owned ISP (Internet Service Provider) and MSP (Managed Service Provider) on Fleet Street. No shareholders, no investors. We run our own network and prefer to build and operate things ourselves rather than resell other people’s services. It gives us proper control over what we deliver to customers. We’ve grown from 4 to 12 people over the last three years, and people who join tend to stay. We’re delivering more customer projects than ever — fibre installs, network builds, cloud migrations, office moves, data centre work, IT fit-outs — and our Project Manager needs a Project Coordinator to support delivery.

About the role

As Project Coordinator, you’ll support our Project Manager in the coordination and delivery of multiple customer-facing infrastructure projects. This is an entry-level project coordination role with full training provided. You’ll often be the first point of contact for customers on live projects, so confident communication matters. You’ll be responsible for project administration, project documentation, progress tracking, meeting coordination, action follow-up, and stakeholder communication. You don’t need prior project management experience or certifications — we’ll train you on everything.

Who we’re looking for

Someone naturally organised who gets a kick out of complicated things coming together on time. You don’t need formal project management experience or certifications. You need the kind of brain that builds a list before starting, notices when something’s drifted off track, and chases the awkward update everyone else is hoping they don’t have to ask about.

You also need to be comfortable on the phone and in writing with customers. You’ll often be their first port of call when they want to know what’s happening, so a calm, clear, friendly manner matters.

If you’re the person who’s quietly run a group trip, kept a society going at uni, organised a wedding, or project-managed your own house move without losing your mind, you already have most of the instincts. We’ll teach you the frameworks and the tools.

Responsibilities

•   Project coordination and project administration across multiple concurrent projects

•   Supporting Project Managers with day-to-day project delivery activities

•   Acting as the front-line contact for customers on live projects, handling updates, queries, and routine communications

•   Maintaining accurate project documentation, project records, and project files in Halo PSA

•   Tracking project progress, identifying slippage, and reporting status to Project Managers

•   Scheduling and coordinating project meetings, kick-offs, and review sessions

•   Following up on outstanding actions, decisions, and project tasks

•   Coordinating communication between customers, site teams, suppliers, and internal stakeholders

•   Assisting with project planning, timelines, and customer updates (growing into building plans yourself over time)

•   Supporting risk and issue tracking across live projects

The projects you’ll work on

Our projects are a mix of customer infrastructure work: dedicated fibre installations, LAN and Wi-Fi deployments across multi-tenant buildings, private cloud migrations, colocation moves, full office IT fit-outs, and data centre work. Some run for a week, some run for six months. Some are straightforward, some involve coordinating multiple suppliers, landlords, building access, and customer go-live dates. You’ll see the full range from a desk-based coordinator role, with shadowing opportunities on site as you build experience.