Technical Support Engineer
Wo diese Rolle verfügbar ist
Standardmäßig eingeklappt, damit die Stellenbeschreibung gut lesbar bleibt.
- Saint Mellons, Vereinigtes Königreich
- Vereinigtes Königreich
- Cardiff, Vereinigtes Königreich
Gehaltskontext für diese Rolle
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Angegebenes Gehalt
GBP 26,225 - 29,000 / yearlyGehalt, das in dieser Stellenanzeige veröffentlicht wurde.
- Quelle
- Aus dieser sichtbaren öffentlichen Stellenanzeige extrahiert
Rollenübersicht von JobGrid
Technical Support Engineer at Advanced Secure Technologies: Saint Mellons, Vereinigtes Königreich, Vereinigtes Königreich, Cardiff, Vereinigtes Königreich; Vor Ort; Vollzeit; IT; IT-Support & Systeme. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Saint Mellons, Vereinigtes Königreich, Vereinigtes Königreich, Cardiff, Vereinigtes Königreich, Vor Ort
- Role classification: IT, IT-Support & Systeme, Vollzeit
- Employer salary shown on the listing: GBP 26,225 - 29,000 / yearly
- Source freshness: checked by JobGrid on 2026-05-29.
Technical Support Engineer – (1st Line Support & General Support)
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026
Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.
What You’ll Do:
- Act as a key part of our 1st Line Support Team, resolving technical queries from customers
- Assist with investigation and root-cause analysis of 2nd Line tickets
- Capture, categorise and escalate software support tickets in line with SLAs
- Work closely with our technical and development teams to resolve live issues
- Support customer system setup and configuration under guidance
- Contribute to product testing, customer feedback and continuous improvement initiatives
- Provide excellent levels of service to our customers, communicating effectively and professionally.