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Training Officer at Viva.com: Maroúsi, Griechenland; Vor Ort; Vollzeit. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Maroúsi, Griechenland, Vor Ort
- Role classification: Vollzeit
- Source freshness: checked by JobGrid on 2026-05-27.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Viva.com, the 1st Tech Bank in Europe for Businesses, revolutionises omnichannel payments acceptance, offers card issuing, loans and deposit accounts. Viva.com is the first to pioneer and holds the top position in the Tap on Any Device technology, enabling payments acceptance on any device or even without a device.
Today Viva.com is leading the transition to All-in-One business solutions, powered by its full suite of financial services. To that end, reflecting its holistic approach to business needs, Viva.com has built a dynamic ecosystem featuring over 450 tech partner-innovators in the software and hardware space. Connecting directly to all local payment schemes, alternative payment methods and payment systems across the continent, further strengthens Viva.com’s value proposition.
Viva.com envisions to provide businesses a value-driven platform to accelerate the adoption of the latest technology.
The Role
At Viva.com, we’re redefining how teams learn, perform, and evolve.
As a Training Officer you will design and scale next-generation learning ecosystems that go beyond traditional training. You’ll blend AI, data, and modern learning design to create tailored at scale, engaging, and performance-driven experiences across Customer Service, Sales, and Operations.
This role is not just about delivering training, it’s about shaping how people learn in a digital-first, AI-enabled organization. You’ll experiment with new formats, challenge conventional approaches, and directly impact customer experience and business performance.
Key Responsibilities
- Design high-impact, blended learning journeys combining videos, presentations, manuals, e-learning modules;
- Leverage AI-powered tools (adaptive learning, coaching bots, simulations) to create targeted and scalable learning experiences;
- Develop engaging, digital-first content, how-to videos, microlearning content, and AI-assisted knowledge base materials for the Help Center to enhance customer self-service capabilities;
- Facilitate dynamic, workshops, and seminars (virtual & in-person), incorporating interactive and AI-supported methods such as scenario-based simulations and real-time feedback tools;
- Continuously upskill customer service teams through ongoing training programs, leveraging AI analytics to identify skill gaps and recommend targeted interventions;
- Act as a trainer for AI systems (e.g., chatbots), improving accuracy, containment rates, and customer satisfaction; propose data-driven corrective actions through continuous optimization;
- Collaborate with internal teams (Product, CX, Operations, Compliance) to align training content with company strategy, regulatory requirements, and product updates;
- Experiment with new tools, formats, and methodologies to push the boundaries of learning innovation;
- Stay updated on industry trends, AI advancements in learning & development, and customer service best practices to continuously enhance training impact.
At Viva.com, we believe in amplifying human potential through AI. When you join us, you're stepping into a future-forward environment where technology empowers every role, driving smarter, more efficient.