Role summary by JobGrid
6-month fixed term contract Customer Service Specialist English / Dutch (M/F) at Sézane: Paris, France; On-site; Full time; Mid; Customer Support & Success. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Paris, France, On-site
- Role classification: Customer Support & Success, Full time, Mid
- Source freshness: checked by JobGrid on 2026-06-08.
- Application path: candidates continue to the employer application page with non-personal referral tags.
I’ve had the joy of building Sézane alongside you - the first French fashion brand born online, rooted in quality, creativity, and intention.
To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold decisions: choosing to do things differently, choosing people, choosing to act, and above all, choosing to trust in one’s convictions - even when that means rethinking what we thought we knew.
Sézane is more than a fashion brand. It’s a story of life - mine, yours, and all those who shape it every day.
To continue to co-construct the next chapter and beyond, we are looking for creative, organized and agile talents, who share our passion to perpetually improve all that can be.
Care to imagine what comes next with us? We can't wait to hear from you!
We are seeking the talents of a Customer Service Specialist (M/F) for a 6-month fixed-term contract (39 hours/week) to contribute to the next chapter of Sézane’s journey. The position is based in Paris 7ème, with 2 days/week in remote.
Your missions will be the following:
- Respond to customer inquiries across various channels (email, WhatsApp);
- Adopt a proactive approach toward our customers, with a strong focus on service excellence;
- Proactively suggest initiatives to improve the overall customer experience;
- Handle complaints and resolve disputes;
- Provide high-quality product information (features, availability, etc.) or any other useful details, communicate clearly on procedures (purchases, returns, exchanges) and ensure proper follow-up.
Please note: This position includes working on Saturdays.