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Account Manager
Role summary by JobGrid
Account Manager at novoville: Athens, Greece; On-site; Full time. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Athens, Greece, On-site
- Role classification: Full time
- Source freshness: checked by JobGrid on 2026-06-03.
- Application path: candidates continue to the employer application page with non-personal referral tags.
About Us
Novoville is an award-winning citizen-engagement company operating in Greece, Cyprus, the UK and other European countries. We develop best-in-class technological solutions to tackle over 80 local authorities' most pressing challenges. Join our team and be part of a mission to create smarter and more connected communities.
Position Overview
We are seeking a motivated Account Manager to join our team in Greece. This is an onsite position. The ideal candidate will play a crucial role in building and maintaining strong relationships with our clients while ensuring the successful implementation and use of Novoville's solutions. This is an excellent opportunity for driven individuals looking to grow their career in a fast-paced environment.
Key Responsibilities
- Deliver high-quality support to the end users of our clients' platforms
- Serve as the primary point of contact for assigned clients, addressing inquiries and providing timely resolutions
- Understand clients' needs and goals, ensuring our solutions align with their requirements
- Handle the onboarding of new clients (start to finish)
- Provide training on Novoville products to our clients (either onsite or online)
- Monitor account performance, create monthly reports and understand possible risks
- Collaborate with internal teams to deliver clients requests
- Identify opportunities for upselling additional services
- Assist with general office management tasks when needed (e.g. front desk, supplies, correspondence, and administrative support)