Application Support

Responsibilities

Direct Responsibilities

·         Providing technical and functional support

·         Managing incidents within the scope and guaranteeing the eradication of problems 

·         Implementing monitoring and supervising the application’s technical and functional components

·         Monitoring the smooth implementation of processing according to the production plan

·         Monitoring the condition of the application’s technical components

·         Ensure that the application meets its functional requirements and operates as intended 

·         Checking the proper running of application backups and restoration

·         Orchestrating and managing the various releases within the scope

·         Creating and enriching the application document framework

·         Maintaining operating procedures

·         Create and Deploy updates for Obsolescence, patches

·         Create SOP's, perform knowledge transfer and cross training for proper backup in team.

·         Effective communication across multiple teams including development team (IT) and other stakeholders. Ability to translate business requirements and work with development teams throughout resolution, implementation and delivery.

Contributing Responsibilities

·         Contributing to the processes belonging to the activity, observing requirements and carrying out the necessary remediation

·         Contributing to the construction of production dashboards and undertaking the actions defined for improving the service

·         Contribute to continuous improvement actions

Technical & Behavioral Competencies

Primary skillsets (mandatory):

•                  Knowledge and proven experience with Operating Systems- Linux, windows

•                  Proven experience with Scheduling tools like Autosys

•                  Knowledge of any monitoring tools (e.g., Dynatrace, ELK, Grafana)

•                  Familiarity with database technology is required: Oracle and SQL Server. Capability to execute basic scripts and queries

•                  Expertise in scripting on one of these (e.g., Python, Bash, PowerShell)

•                  Experience with File Transfer Protocols like CFT

•                  Experience with any cloud platforms (preferably IBM Cloud)

•                  Understanding of ITIL or similar ITSM frameworks & tools(e.g, ServiceNow, JIRA service management)

•                  Knowledge of IT production backup and resilience setup (High Availability setup, Disaster Recovery Plan, etc.)

•                  Strong English communication and collaboration skills. 

 Secondary skill sets (good to have):

•                  Familiarity with Ansible, containerization technologies (e.g., Docker) and Devops tool like Gitlab, Kubernetes, Openshift

•                  Experience in providing 24x7 support for critical servers, Availability, Performance, Monitoring, Incident response, Preparation, Change management and Capacity management 

•                  Self-starter with a proactive approach and a problem-solving mindset, capable of working on multiple projects simultaneously and meeting tight deadlines.

Skills Referential (Required knowledge, skills and abilities)

Behavioral Skills:

• Communication
• Analytical Ability
• Team Player

Transversal Skills:

• Ability to understand, explain and support change
• Ability to develop and adapt a process
• Analytical Ability
• Ability to inspire others & generate people's commitment

Education Level: Bachelor’s degree or equivalent

Location: Mumbai