Assistant Manager, Business Governance - Digital Personal Banking
Role summary by JobGrid
Assistant Manager, Business Governance - Digital Personal Banking at iFAST Global Bank Ltd: London, United Kingdom; Hybrid; Full time; Finance, Legal & Compliance. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: London, United Kingdom, Hybrid
- Role classification: Finance, Legal & Compliance, Full time
- Source freshness: checked by JobGrid on 2026-06-09.
- Application path: candidates continue to the employer application page with non-personal referral tags.
About the Role
We are looking for a proactive and detail-oriented professional to join our Digital Personal Banking team, supporting business governance, risk and control, and process optimisation initiatives. This role sits within the First Line of Defence (1LOD) and plays a key role in ensuring that regulatory requirements are effectively embedded into day-to-day operations.
You'll work across business, customer service, operations, compliance, risk, and product teams to uphold strong governance standards while keeping things practical and efficient. You'll also play a key part in supporting our Global business model, helping to ensure that governance frameworks and risk controls are fit for purpose across different markets and jurisdictions.
This isn't a role for someone who wants to stay in their lane. It's for someone who thrives on complexity, builds trusted relationships at every level, and knows how to turn information into action.
Key Responsibilities
- Support governance, risk, and control activities across Digital Personal Banking, ensuring robust frameworks are maintained and continuously improved
- Develop, review, and maintain Standard Operating Procedures (SOPs) and process documentation, keeping them current, accessible, and fit for purpose
- Translate regulatory and policy requirements into clear, actionable processes for front-line teams, communicating changes effectively across stakeholders
- Drive the implementation of Consumer Duty obligations, including MI production, reporting, and governance materials
- Track and manage issues, incidents, and remediation actions through to resolution; lead structured delivery of governance and regulatory initiatives
- Coordinate responses to audits, regulatory reviews, and risk assessments, acting as a central point of contact across teams
- Monitor process adherence and proactively identify opportunities for efficiency and improvement
- Provide support for business and marketing initiatives by collaborating with key internal stakeholders, including Operations, Customer Service, Compliance, Risk, Financial Crime Control, and Product teams, to deliver strategic and operational objectives.
Preferred Skills (Good to Have)
- Knowledge of Consumer Duty or other regulatory frameworks
- Experience supporting audits or regulatory reviews
- Familiarity with risk and control practices within the First Line of Defence
Why Join Us
- Opportunity to work at the intersection of business, risk, and regulatory change
- Exposure to senior stakeholders and cross-functional collaboration
- Play a key role in shaping governance and operational excellence within a growing digital banking environment