B2B Operations Assistant
Role summary by JobGrid
B2B Operations Assistant at Exoticca: Barcelona, Spain; On-site; Full time; Customer Support & Success. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Barcelona, Spain, On-site
- Role classification: Customer Support & Success, Full time
- Source freshness: checked by JobGrid on 2026-05-28.
- Application path: candidates continue to the employer application page with non-personal referral tags.
What is Exoticca?
Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.
We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.
What do we do?
The Growth Team is the main responsible for defining and developing the growth strategy of the company. Identify and develop international geographical expansion opportunities and new growth channels. Explore “grey label” opportunities, resellers partnerships, joint ventures, and other growth strategies by market.
What will you do?
We are looking for a motivated and organized Operations Assistant to join our B2B team. In this role, you will be the operational backbone, ensuring that the daily activity with one of our largest B2B partners in Spain runs flawlessly.
Your goal is to provide fast, efficient, and high-quality support by managing requests, coordinating with internal departments, and ensuring our partner has everything they need—from product updates to merchandising—to succeed.
Role & Responsibilities
- Issue Resolution & Incident Management: Act as the main point of contact for any issues or incidents raised by the client. You will be responsible for tracking these cases and ensuring they are resolved as quickly as possible to provide a timely response to the partner.
- Internal Cross-Departmental Liaison: Proactively contact and follow up with other departments, whenever necessary to unblock issues and find solutions for the client.
- Product Support: Provide hands-on help with product loading tasks and verify that itineraries, availability, and prices are correctly displayed on the partner’s platforms.
- Roadshow & Event Logistics: Support the administrative organization of trade fairs, events, and roadshows (managing calendars, logistics, and coordination with local teams).
- Merchandising & Material Oversight: Manage the inventory, requests, and shipping of promotional materials and merchandising.
- Administrative Support.