Business Analyst - A26177
Where this role is available
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- Singapore, Singapore
- Singapore
Role summary by JobGrid
Business Analyst - A26177 at Activate Interactive Pte Ltd: Singapore, Singapore, Singapore; On-site; Contract. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Singapore, Singapore, Singapore, On-site
- Role classification: Contract
- Source freshness: checked by JobGrid on 2026-05-28.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.
We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.
We are searching for our next team members to join our growing team.
If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.
This is a 24 months fixed term contract role.
What will you do?
To manage Business-As-Usual (BAU) support, governance and continuous improvement for Customer Feedback Management System (CFMS) built on Microsoft Dynamics 365. This role ensures the stability, performance, and effective utilisation of CRM to support digital services, including stakeholder engagement and feedback management.
- Oversee day-to-day BAU operations of the CFMS, ensuring high availability, performance, and reliability
- Act as the primary point of contact for business users on CRM-related issues, service requests, and enhancements
- Manage and prioritise incidents, service requests, and change requests in accordance with service level agreements (SLAs)
- Perform root cause analysis and drive resolution of system issues in collaboration with IT teams, vendors, and Government Technology Agency
- Knowledge of CRM configurations (e.g., workflows, business rules, forms, dashboards) within Microsoft Dynamics 365
- Oversee system configuration, release management, and change control for Microsoft Dynamics 365
- Ensure data quality, integrity, and proper usage across the system
- Recommend continuous improvements
- Enforce governance and compliance with relevant policies
- Ensure adherence to data protection requirements under the Personal Data Protection Act
- Support enhancements and releases, including requirement analysis, testing, and deployment coordination
- Maintain system documentation, SOPs, and knowledge base articles
- Drive data quality, reporting, and analytics to support policy-making and operational insights