Chief of Staff to CTPO

Usercentrics is a global leader in data privacy and privacy-led marketing solutions. We believe there is no need for a trade-off between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between data-driven business and privacy-led marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization, while achieving full privacy compliance.

We are seeking an exceptional Chief of Staff to serve as a strategic advisor and operational partner to the Chief Product And Technology Officer (CPTO), providing high-level administrative support, strategic planning, and operational execution across the Product & Engineering (PnE) organization. This role ensures the efficient management of the CPTO office, drives key strategic initiatives, and represents executive leadership in critical internal forums.

Strategic Planning & Advisory Support

• Partner with CPTO to define, develop, and execute strategic initiatives for the Product & Engineering organization, including annual roadmaps, OKRs, and long-term technology and product strategies.
• Prepare executives for key meetings, decisions, and presentations by conducting research, synthesizing information, and developing strategic recommendations.
• Lead the OKR process for the entire PnE department, ensuring alignment with company-level objectives, tracking progress quarterly, and reporting on achievements to executive leadership.
• Spearhead the AI transformation and innovation agenda within PnE, identifying opportunities, coordinating cross-functional teams, and driving implementation.
• Lead organizational restructuring initiatives, ensuring minimal disruption to operations while optimizing team structures for scalability and performance.
• Oversee the product and software development life cycle, identifying bottlenecks, implementing improvements, and ensuring alignment with business goals.

Management of Administrative & Physical Resources

• Manage the logistical and budgetary aspects of all PnE leadership offsites, organization-wide events, and workshops, ensuring effective resource allocation and cost management.
• Oversee the operational budget for the Office of the CPTO, tracking expenditures, approving invoices, and forecasting future financial needs.
• Coordinate administrative resources across PnE to ensure efficient day-to-day operations.

Development & Implementation of Guidelines

• Design and implement operational processes and guidelines for day-to-day operations within PnE, including establishing clear workflows and communication protocols.
• Develop and manage critical cross-functional connection points between PnE and Sales, Go-to-Market, Marketing, and Customer Support organizations.
• Design, implement, and document the customer support ticket process, including:
• Establishment of Service Level Agreements (SLAs) for resolution times
• Creation of fast-track protocols for urgent tickets
• Development of comprehensive documentation and training materials
• Coaching of support and engineering teams on new processes

Analysis of Issues & Preparation of Reports

• Analyze organizational resource management issues within PnE, identifying challenges and opportunities, and preparing comprehensive reports with actionable recommendations for the CPTO.
• Prepare and present monthly operational status updates for the entire PnE organization at All Hands meetings, communicating achievements, challenges, and next steps.
• Synthesize complex information from multiple sources into clear, concise executive summaries and presentations for leadership decision-making.
• Track and report on OKR progress at both PnE department level and company level, providing visibility into goal achievement.

Leadership, Management & Development of Work Teams

• Lead cross-functional initiatives and project teams to achieve PnE and company-level OKRs, coordinating the work of multiple teams and ensuring successful execution.
• Mentor individuals within PnE on management topics and team leadership, contributing to the professional development of future leaders.
• Manage the recruitment process for an Administrative Assistant, including defining the role, interviewing candidates, and overseeing onboarding.
• Oversee all communication and announcements within the PnE organization, from drafting and review to final communication, ensuring consistency and alignment with executive messaging.

Representation of the Organization

• Represent the CPTO in monthly Customer Insights meetings with the CEO, presenting PnE status updates, achievements, and next steps on behalf of executive leadership.
• Act as a liaison between the Office of the CPTO and other departments, ensuring clear communication and alignment.
• Represent the PnE organization in cross-functional forums, advocating for the technology and product perspectives.