Customer Onboarding & Training Specialist (Marketing Tech)
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Customer Onboarding & Training Specialist (Marketing Tech) at hirehangar: Cape Town, South Africa; On-site. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Cape Town, South Africa, On-site
- Source freshness: checked by JobGrid on 2026-05-31.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.
Customer Onboarding & Training Specialist (Marketing Tech)
About the Role
We’re hiring a Customer Onboarding & Training Specialist to help marketing teams learn and adopt a modern workflow automation platform. In this role, you’ll guide customers from their first login to becoming confident users. You’ll run onboarding programs, lead client training sessions, and create resources that make adoption simple and repeatable.
This role is ideal for someone who has worked in marketing operations or customer success, is comfortable with SQL and Python, and enjoys teaching others how to use new tools.
Key Responsibilities
Deliver customer onboarding and training programs for enterprise clients.
Lead workshops and cohorts that help teams master workflows.
Translate technical concepts into clear, practical guidance for marketing users.
Build and refine enablement playbooks to ensure long-term adoption.
Support clients with CRM workflows, campaign automation, and reporting (HubSpot or similar).
Requirements
2+ years in marketing operations, onboarding, or enablement, ideally in SaaS or agency environments.
Strong hands-on experience with HubSpot or other CRM/automation platforms.
Proficiency in SQL and Python (required).
Strong communication skills and experience running client-facing training or workshops.
Understanding of SEO and content marketing.
Passion for teaching, enabling, and helping clients succeed.
Why You’ll Love This Role
Work directly with enterprise marketing teams at top global companies.
Grow your expertise in workflow automation and AI-driven tools.
Be part of a fast-growing tech company with exciting opportunities ahead.
Play a key role in helping modern marketing teams adopt cutting-edge technology.
We connect top talent with vetted employers, competitive pay, and real growth opportunities.