Customer Service Officer
Role summary by JobGrid
Customer Service Officer at ABM UK: Glasgow, United Kingdom; On-site; Part time; Mid; Hospitality, Retail & Frontline. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Glasgow, United Kingdom, On-site
- Role classification: Hospitality, Retail & Frontline, Part time, Mid
- Source freshness: checked by JobGrid on 2026-05-28.
- Application path: candidates continue to the employer application page with non-personal referral tags.
LOCATION: The Forge
SHIFT PATTERN: 3 days over 7, 24 hours per week
PAY RATE: £13.09 per hour
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!
ROLE OVERVIEW AND PURPOSE
If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!
Job Purpose:
To maintain a safe and secure environment within the shopping centre by patrolling the premises, monitoring surveillance systems, responding to incidents, and providing assistance to the public.
Key Responsibilities:
Patrol Duties:
- Conduct regular foot patrols of the shopping centre, including car parks, service areas, and public spaces.
- Monitor for suspicious behaviour, theft, vandalism, or other criminal activity.
Surveillance Monitoring:
- Operate CCTV and other security systems.
- Identify potential security risks and respond accordingly.
Incident Response:
- Respond promptly to alarms and emergencies (e.g., fire, medical incidents, theft).
- Report and record incidents accurately and in a timely manner.
- Liaise with emergency services when required.
Customer Service:
- Provide directions and assistance to visitors.
- Assist with lost children or vulnerable individuals.
- Support retailers and staff with security concerns.
Access Control:
- Monitor and control access to restricted areas.
- Check deliveries and contractor credentials.
Health & Safety:
- Monitor and report hazards.
- Ensure compliance with safety procedures during evacuations and drills.
Reporting:
- Complete daily occurrence logs and incident reports.
- Maintain records of inspections, patrols, and incidents.
Key Skills and Attributes:
- Strong observational skills and attention to detail.
- Good communication and interpersonal skills.
- Ability to stay calm under pressure and handle conflict professionally.
- Physical fitness and the ability to be on foot for extended periods.
- Basic computer skills (for CCTV, report writing, etc.).
Qualifications and Requirements:
- Valid SIA (Security Industry Authority) licence (UK-specific; equivalent in other countries).
- Previous experience in a security role is preferred.
- First Aid certification (desirable).
- DBS/Criminal background check clearance (depending on jurisdiction).
- Knowledge of emergency procedures and health & safety regulations.
Typical Shift Patterns:
- May include day and night shifts, weekends, and holidays.
- Rotating shifts depending on operational needs.