Customer Solutions Engineer
Where this role is available
Collapsed by default to keep the job description easy to scan.
- New York City, United States
- New York, United States
Salary context for this role
JobGrid.eu combines visible employer pay, official public benchmarks, and current JobGrid listings for Solutions / Architecture.
Listed salary
USD 150,000 - 180,000 / yearlySalary published on this job listing.
- Source
- Extracted from this visible public job listing
Role summary by JobGrid
Customer Solutions Engineer at ITRS in New York City, United States, is a hybrid, full-time Senior IT role in Solutions / Architecture, with salary listed at USD 150,000 - 180,000 per year. JobGrid normalizes the posting into comparable role facts and keeps the employer description separate so candidates can review the structured details alongside the original application path. The source was posted on 2026-05-29 and last checked on 2026-05-29, and JobGrid sends applicants to the original public application page with non-personal referral parameters.
- Hybrid position in New York City, United States; a second New York, United States location is also listed.
- Full-time Senior role in the IT category, subcategory Solutions / Architecture.
- Salary is stated as USD 150,000 - 180,000 per year.
- Source freshness is recorded: posted on 2026-05-29 and last checked on 2026-05-29.
Recognised as a Great Place to Work, ITRS is an Enterprise SaaS provider with industry-leading solutions. Our prestigious customer base includes 90% of the world's top investment banks. We are backed by leading private equity investors and are rapidly growing.
Our headquarters are in Shoreditch - London's tech hub – with offices in other UK and global locations from the Netherlands to Manila, NYC and Florida. We pride ourselves on a diverse, friendly, dynamic culture - with a focus on internal promotion and developing our people.
Scope of Role
This is a front-line presales position working alongside our global sales teams, to drive new logo growth in the US and servicing the world's largest financial services organisation; including 9 of the top 10 Investment Banks. You'll own the technical presales process end-to-end, from first demo through proof of value to close. You'll be in the room with CIOs, CTOs, and Heads of Technology Infrastructure, articulating how ITRS solves problems that generalist observability vendors can't. And you'll have direct influence on product direction - what you hear from customers shapes what we build.
You will report to the Global Head of Customer Solutions Engineering and work closely with Sales, Customer Success, Product, and Engineering. This is a permanent, full time contract. You will work from our New York office on a hybrid-work schedule, paying a salary range of $150,000 - £180,000 per annum plus commission.
As a Customer Solutions Engineer, you will:
Own the Technical Sale
- Lead technical presentations and product demonstrations to CXO-level and VP-level audiences within major enterprise accounts and prospects.
- Run key client engagements to drive adoption of ITRS Analytics, our leading product platform.
- Translate client requirements into practical solution architectures using the ITRS product portfolio, leading with Geneos powered by ITRS Analytics
- Design and execute Proof of Values that build client confidence and accelerate deal closure, coordinating logistics across internal teams and partners.
- Position ITRS against competitive offerings (Dynatrace, Splunk, Datadog and OpenSource) with clarity on our differentiation in capital markets infrastructure.
- Develop creative technical approaches to overcome objections and address edge-case requirements during the sales cycle.
Be the Product Authority
- Become the subject matter expert on ITRS Analytics, Geneos, and DEM.
- Provide technical input to RFP and RFI responses.
- Represent ITRS at conferences, seminars, and field events.
Support Strategic Account Growth
- Provide SME support for key accounts, working with Customer Success to identify areas for expansion and ultimately upsell opportunities.
- Travel regionally for client meetings, PoVs, and marketing events.