Customer Success Manager - AI Trainer - Freelance - 8-20 hrs/week - Remote
Where this role is available
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- France, France
- France
Role summary by JobGrid
Customer Success Manager - AI Trainer - Freelance - 8-20 hrs/week - Remote at 10Xteam: France, France, France; On-site. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: France, France, France, On-site
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Updated: 29 May 2026
Freelance | 8–20 hrs/week | Remote (EU/UK)
Are you an experienced customer success manager who instinctively spots gaps in client engagement and understands the practical realities of managing customer relationships? Do you have 8 to 20 hours per week available alongside your main job or consulting projects? Join us in shaping how AI understands and applies customer success expertise at scale.
About the Role
10x Team connects expert freelancers with leading AI labs building next-generation models. We are looking for knowledgeable customer success managers based in the EU or UK to enhance the accuracy, depth, and real-world relevance of AI-powered customer management systems.
What You Will Do
Review and refine AI-generated outputs related to customer success, client engagement, support processes, and practical aspects of customer management
Evaluate AI responses for accuracy, practicality, and compliance with real-world requirements
Draft realistic customer scenarios based on your direct professional experience
Create scenario variations from different perspectives (e.g. customer success manager, client, support team, or stakeholder)
Identify gaps, oversights, or weak reasoning in AI-generated customer success content
In simple terms: You will assess and improve AI-generated content, ensuring it reflects authentic customer success reasoning, real client relationships, and practical procedures. Rather than conducting traditional customer success work, you’ll apply your expertise to help AI systems understand and reason about customer success processes at scale.
Who You Are
A senior-level customer success manager with significant professional experience within the EU or UK
Experienced in advising on, developing, and executing customer success strategies
Skilled at evaluating client engagement processes, customer requirements, and compliance
Comfortable working independently and providing structured, critical feedback
Available for 8–20 hours per week, with prompt availability
Why Join?
Flexible, fully remote freelance work that fits your current commitments
Apply your customer success expertise in a rapidly evolving, high-impact AI environment
Directly contribute to building advanced AI customer management systems
Free access to our in-house AI Academy to further develop your AI skillset
Clear onboarding, structured tasks, and ongoing opportunities for collaboration
How to Apply:
After applying, you’ll receive an email detailing the steps to:
Complete a short written assessment
Participate in an AI-powered interview
Important: Your application is only complete once you finish all steps via the email link.
Please note: these AI Lab missions are not traditional job openings with fixed start dates. Project demand is highly dynamic and matching depends on your expertise, availability, and current AI Lab needs. Some experts are matched within days, while others may wait longer for a suitable project.
Join us to help shape the customer success expertise of the world’s most advanced AI models!