Customer Support Specialist
Where this role is available
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- New York City, United States
- New York, United States
Salary context for this role
JobGrid.eu combines visible employer pay, official public benchmarks, and current JobGrid listings for Customer Support & Success.
Listed salary
USD 100,000 - 150,000 / yearlySalary published on this job listing.
- Source
- Extracted from this visible public job listing
Role summary by JobGrid
Customer Support Specialist at MLabs: New York City, United States, New York, United States; Hybrid; Senior; Customer Support & Success; USD 100,000 - 150,000 / yearly. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: New York City, United States, New York, United States, Hybrid
- Role classification: Customer Support & Success, Senior
- Employer salary shown on the listing: USD 100,000 - 150,000 / yearly
- Source freshness: checked by JobGrid on 2026-06-08.
Location: New York, United States (Hybrid) - NY area
Hybrid | Full-time
Compensation: $100K - $150K
Our client is an innovative and fast-growing technology service provider that delivers a high-performance, low-latency, and high-throughput distributed messaging system tailored specifically for the Fixed Income electronic trading markets. Because the quality of technical architecture and client engagement is critical to their commercial success, the employer is looking to expand its technical support capabilities within the North American market.
The primary focus is to troubleshoot, diagnose, and resolve sophisticated application, product, and integration anomalies within complex, live electronic trading environments. This is an exceptional opportunity to work alongside industry-leading distributed systems engineers and gain comprehensive exposure across the entirety of a modern financial technology ecosystem.
Key Responsibilities
- Client Integration & Advisory: Assist institutional clients with complex technical integration queries, ensuring seamless onboarding and connectivity to core messaging systems.
- Production Environment Support: Provide real-time, high-touch support to diagnose and resolve technical production incidents and system anomalies swiftly.
- Proactive Alert Infrastructure: Actively monitor, investigate, and analyze real-time production infrastructure and connectivity alerts.
- Incident Ownership & Mobilization: Take full end-to-end ownership of active production incidents, proactively mobilizing, coordinating, and managing internal cross-functional engineering and product resources to achieve rapid resolutions.
- Environment Configuration Management: Oversee, configure, and maintain customer accounts across both User Acceptance Testing (UAT) and live Production environments.
- Continuous Service Improvement: Maintain, champion, and elevate operational service standards by acting as a trusted consultant between the client base and the broader business.