Forward Deployed Engineer
Role summary by JobGrid
Forward Deployed Engineer at clera: San Francisco, United States; On-site; Senior; IT; Solutions / Architecture. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: San Francisco, United States, On-site
- Role classification: IT, Solutions / Architecture, Senior
- Source freshness: checked by JobGrid on 2026-06-09.
- Application path: candidates continue to the employer application page with non-personal referral tags.
About the Role
We are looking for a Forward Deployed Engineer to be an early non-founder hire, owning every customer relationship and building the playbook for scaling from an early customer base to thousands. We seek a technical, customer-facing individual who understands product positioning and instinctively automates repetitive tasks.
What You'll Do
Coach AI agents on product positioning, buyer personas, and pricing conversations
Serve as the voice of the customer, identifying common requests and patterns in customer interactions to inform product development
Own customer relationships end-to-end, from onboarding through ensuring success and optimizing their experience
Automate manual and repetitive tasks by building workflows and systems to help the customer engineering function scale
Work directly with the CTO to translate customer feedback into shipped product features
What We're Looking For
Technical aptitude with ability to understand and explain complex product capabilities
Strong customer empathy and communication skills
Comfort with process automation and workflow design
Ability to identify patterns and drive systematic improvements
Collaborative mindset to work across engineering and customer-facing teams