Freelance Client Delivery & Operations Manager (Pharmaceutical Projects)

About us

At our organisation, we redefine executive and business support through exceptional problem-solving, proactive execution, and advanced integration of technology and AI. We partner with purpose-led leaders who value strategic collaborators capable of swiftly turning complexity into clarity and challenges into opportunities.

You are highly tech-savvy and naturally leverage tools, including AI, to design, deliver, and scale impactful programs. Whether your background is in program management, operations, product, or enablement, you excel at driving clarity, alignment, and measurable outcomes across complex initiatives.

Join a culture that prioritises clarity, practical innovation, and the seamless integration of human intuition with technology and AI-driven efficiency.

About our client and the role

About the Company

Our client is a specialist UK-based delivery partner supporting pharmaceutical and medical device organisations across marketing, communications, education, and events. Working across print, digital, and live engagement channels, they deliver high-quality, compliant project execution within highly regulated environments.

Their work is built around strong operational delivery, deep understanding of pharmaceutical compliance processes, and a modern approach to project execution supported by technology and AI-enabled workflows.

This is an exciting opportunity to join a growing, agile delivery team supporting global healthcare brands on complex and fast-moving projects.

The Opportunity

We are looking for a highly capable, commercially minded Freelance Client Delivery & Operations Manager to take ownership of pharmaceutical client accounts and lead the successful delivery of multiple projects simultaneously.

This role is ideal for someone who combines:

• Strong client relationship management
• End-to-end project delivery expertise
• Operational oversight and problem-solving
• Experience working within regulated pharmaceutical environments

You will act as the central point of coordination between clients, delivery teams, freelancers, and internal stakeholders — ensuring projects are delivered compliantly, efficiently, on time, and to an exceptional standard.

This is not a traditional “account management only” role. It requires someone who is equally comfortable managing stakeholders, overseeing operations, driving delivery, improving processes, and identifying opportunities for account growth and client engagement.

What We’re Looking For

Essential Experience

• Proven experience managing pharmaceutical or healthcare communications projects
• Strong background in both client/account management and project delivery
• Experience delivering print and digital marketing assets within regulated environments
• Working knowledge of:
• ABPI Code requirements
• Veeva Vault workflows and approval processes
• Experience managing multiple projects and stakeholders simultaneously
• Comfortable working independently within a fast-paced remote environment
• Strong commercial awareness with the ability to identify account growth opportunities
• Excellent organisational, communication, and stakeholder management skills

Desirable Experience

• Experience working with freelance or distributed delivery teams
• Exposure to project management methodologies such as Agile, Waterfall, PRINCE2, or similar
• Experience using project management and collaboration tools
• Healthcare agency, pharma communications, medical education, or events experience
• Degree qualification or equivalent industry experience

Personal Attributes

We are looking for someone who is:

• Highly proactive and solutions-focused
• Commercially minded and delivery-driven
• Confident communicating with senior pharmaceutical stakeholders
• Calm under pressure and highly organised
• Comfortable owning problems and driving resolutions
• Motivated by quality, efficiency, and continuous improvement
• Adaptable, hands-on, and capable of thriving in a fast-moving environment