Head of Operations

About Us:

At Davy, it’s the unique talents of all our people that have been the foundations of our success for 100 years. As we continue to grow, so do you. Because you are not just part of our team – you are a key player in shaping our future.  

At Davy, you are the difference.   

Established in 1926, the Davy Group sits at the heart of wealth and capital in Ireland, providing a broad range of services to high-net-worth individuals, self-directed investors, small-to-medium enterprises, credit unions, corporations, and domestic & international institutional investors.  

Our culture is shaped around three values, which are at the heart of everything we do: client success, one Davy, and building a proud legacy. Sharing the same goals, we work together to deliver exceptional outcomes for our clients. As part of a team of over 900, you will be encouraged to learn and to grow, both professionally and personally.  

Closing date for applications: 

7th June 2026 

About The Role  

An exciting role has opened up for a Head of Operations to lead the successful delivery of Davy’s end-to-end operational model, ensuring efficient, scalable, and client-centric service delivery which will support Davy’s strategy.  

The Head of Operations will have responsibility for all core operational activities, creating a Centre of Excellence in Operations. Working in partnership with Digital, Technology and other senior leaders, this role holder will play an instrumental role in leveraging digital, data and technology capabilities to ensure delivery of a scalable operating model which supports best in class client journeys and operational excellence.   

Key Responsibilities include: 

• Own end-to-end operational delivery across the full client lifecycle, including onboarding and KYC, trading and settlements, asset servicing, portfolio administration, reporting and client communications 

• Lead and integrate our core operational activities into a single, cohesive operating model and centre of excellence  

• Embed data, digital and technology capabilities within operational teams, ensuring tools, automation, and data-driven solutions are effectively adopted and owned within the business to enhance efficiency, scalability, and client outcomes 

• Drive operational excellence through standardisation, process optimisation, automation, and continuous improvement 

• Provide strong leadership, including coaching and developing senior leaders, building robust succession pipelines, and delivering sustained high performance. Foster a culture of accountability, collaboration, and continuous improvement, while ensuring clear alignment with business strategy and client outcomes. 

• Ensure best in class service delivery aligned to client outcomes, regulatory requirements, and agreed service levels 

• Define and oversee operational performance management, including KPIs, SLAs, quality, volumes, and turnaround times 

• Lead operational capacity planning, workforce management, and productivity optimisation 

• Partner with Digital & Data and IT to improve operational processes and enable digitised client journeys 

• Ensure operational readiness and effective adoption of transformation and change initiatives 

• Own operational cost efficiency and performance optimisation outcomes 

• Partner with the Head of 1LOD Risk to embed operational risk management, controls, and resilience into day-to-day operations 

• Provide transparent reporting and escalation on operational performance, risks, and issues 

• Ensure full compliance with Central Bank of Ireland (CBI) requirements and other applicable regulatory frameworks (e.g., MiFID II, AIFMD, UCITS as relevant). 

• Act as a key contact for internal and external audits, regulatory inspections, and due diligence processes.