Hospitality Assistant - Part-time
Role summary by JobGrid
Hospitality Assistant - Part-time at Retirement Villages Group: Berkhamsted, United Kingdom; On-site; Full time; Junior; Hospitality, Retail & Frontline. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Berkhamsted, United Kingdom, On-site
- Role classification: Hospitality, Retail & Frontline, Full time, Junior
- Source freshness: checked by JobGrid on 2026-06-12.
- Application path: candidates continue to the employer application page with non-personal referral tags.
We are seeking a warm, friendly, and motivated Hospitality Assistant to join our friendly team based at Castle Village. This is a part-time position working 24 hours per week.
You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.
Key Responsibilities:
- Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
- Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
- Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
- Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
- Contribute ideas for improving menus, services, and operational processes.
- Support the achievement of food and beverage revenue targets using established systems and processes.
- Maintain and update personal skills, accreditations, and knowledge of industry best practices.
Skills and Qualities:
- Excellent customer service and interpersonal skills
- Ability to work as part of a team and build strong relationships
- Strong organizational and time management skills
- Positive, energetic, and enthusiastic attitude
- Willingness to learn, adapt, and embrace continuous improvement
Values We Live By:
- Age Well – Supporting residents to live their best lives
- Community – Building a sense of belonging
- Keep Improving – Always seeking better ways to work
- Invest Wisely – Making responsible choices
- Planet Positive – Reducing our environmental impact
- One Team – Supporting each other to succeed
Experience and Qualifications:
- Job-related experience desirable but not essential
- Up to 1 year of general work experience delivering to standard
Why Join Us:
At RVG, you’ll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents’ lives.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!