Implementation & Professional Services Consultant - MENAT

Wha you will do:

• Lead end-to-end technical implementations of Contentsquare for enterprise customers across web and native mobile (iOS/Android) platforms

• Travel onsite to customer locations to manage tagging, SDK integration, data layer configuration, and QA processes

• Collaborate with customer engineering, product, and analytics teams to ensure a technically sound and scalable deployment

• Troubleshoot and resolve integration issues, acting as the primary technical point of contact during the implementation lifecycle

• Produce and maintain clear technical documentation including integration guides, data dictionaries, and implementation plans

• Work closely with internal Customer Success and Solutions Engineering teams to ensure seamless handover post-implementation

• Deliver paid analysis engagements, producing actionable insights and recommendations for customers using Contentsquare data

• Design and execute UX and digital experience analyses (journey analysis, zone-based heatmaps, session replay review, funnel analysis, etc.)

• Translate complex data findings into clear, compelling reports and presentations tailored to both technical and business stakeholders

• Identify optimisation opportunities across web and app surfaces, benchmarking against industry best practices

• Support customers in building internal capability and data literacy around Contentsquare tools

What you will need:

• Strong hands-on experience with JavaScript, HTML, and CSS; ability to read and write front-end code confidently

• Solid understanding of tag management systems (e.g. GTM, Tealium, Adobe Launch)

• Familiarity with data layers, event tracking, and web analytics instrumentation best practices

• Experience with mobile SDK integrations (iOS/Android), including working knowledge of Swift, Kotlin, or React Native

• Comfortable working with APIs, browser developer tools, and debugging network requests

• Experience with at least one analytics or digital experience platform (e.g. Contentsquare, Adobe Analytics, Google Analytics, Amplitude, Heap, FullStory)

• Ability to analyse large datasets and extract meaningful, commercially relevant insights

• Strong presentation and storytelling skills; confident in presenting to C-suite and senior stakeholders

• Ideally, some experience in structuring and delivering consulting or professional services engagements
  

• Excellent communication and interpersonal skills; able to build trust with both technical and non-technical counterparts

• Professional proficiency in Arabic and English

• Self-starter with strong project management skills and the ability to manage multiple customer engagements simultaneously

• Culturally aware and comfortable working across the diverse markets of the MENAT region, with a strong understanding of the Saudi business landscape

• Resilient, adaptable, and comfortable with frequent travel

• Able to manage scope creep, pushing back on internal and external stakeholders where needed

• 3-6 years of experience in a technical implementation, solutions consulting, or digital analytics role

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field (or equivalent practical experience)

• Prior experience working with enterprise-level clients in Saudi Arabia or broader MENAT markets

• Familiarity with agile delivery methodologies

What Success Looks Like

• Customers in the MENAT region are implemented accurately, on time, and with high data quality

• Professional services engagements are delivered to a consistently high standard, driving measurable customer satisfaction and renewal intent

• You are recognised as a trusted technical advisor by your customer base

• You contribute to the broader MENAT team's growth by surfacing best practices and supporting pre-sales activities when needed

Why this role:

• High-impact, visible role at the forefront of Contentsquare's MENAT expansion, based in one of the region's most dynamic and fast-growing digital markets

• Opportunity to work with some of Saudi Arabia and the region's most prominent enterprise brands

• Collaborative, globally connected team with strong internal support and enablement