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IT Service Delivery Manager

🇬🇧 Cardiff, United Kingdom Hybrid IT Full time Lead Posted Jun 2, 2026
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Location Cardiff, United Kingdom
Workplace Hybrid
Employment Full time
Seniority Lead
Category IT
IT Category IT Support & Systems
Salary GBP 50,000+ / yearly
Language English
Posted June 2, 2026
Last verified June 2, 2026

Salary context for this role

JobGrid.eu combines visible employer pay, official public benchmarks, and current JobGrid listings for IT Support & Systems.

Employer listing

Listed salary

GBP 50,000+ / yearly

Salary published on this job listing.

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Role summary by JobGrid

IT Service Delivery Manager at ARO: Cardiff, United Kingdom; Hybrid; Full time; Lead; IT. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.

  • Location and workplace: Cardiff, United Kingdom, Hybrid
  • Role classification: IT, IT Support & Systems, Full time, Lead
  • Employer salary shown on the listing: GBP 50,000+ / yearly
  • Source freshness: checked by JobGrid on 2026-06-02.

Job Title: IT Service Delivery Manager

Location: Cardiff, with regular on site client visits

Salary: From £50,000 + £6,000 Car allowance

Contract type: Permanent

About the role

Our Service Delivery Managers are responsible for ensuring the highest level of service is provided to our diverse portfolio of IT managed services customers. This role involves building and maintaining strong long-term relationships remotely and acting as the bridge between the customer and our operational delivery teams.

You will engage with the customer to lead service reviews to provide insight to the service and drive continuous improvement and profile immediate and strategic opportunities.

 As a Service Delivery Manager, you will need to be a strong communicator, with an ability to provide continuity for incidents. The ability to influence all areas of the business into providing best service to clients is essential at all levels.

Please note, we are looking for someone based in the Cardiff area, due to the location of our customers. A Full UK drivers’ license is essential and this role will also involve an on-call rota.

What you’ll do

  • Taking ownership of the service that’s being delivered
  • Building and maintaining effective business relationships with customers 
  • Proactive SLA management to ensure we are meeting SLA and associated KPIs  
  • Collaborating and working with the business’s senior stakeholders and sales executives on account management, strategy, and growth    
  • Ensuring operational teams are aware of planned changes and the appropriate support structures are in place 
  • Delivery of reports and service review meetings remotely or onsite as per contract
  • Champion the completion of NPS surveys with customers and strive to achieve a promoter score for all customers 
  • Ensuring best practice processes are in place, followed, monitored, and audited as per the agreed schedules