Location
Remote, Costa Rica
Workplace
Remote
Language
English
Posted
May 25, 2026
Last verified
May 31, 2026
JobGrid context
Role summary by JobGrid
IT Support Administrator at Omilia: Remote, Costa Rica. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Remote, Costa Rica
- Source freshness: checked by JobGrid on 2026-05-31.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Role Purpose
The IT Support Administrator manages IT systems administration tasks alongside end-user support at Omilia, taking ownership of platform configurations, access management, and systems health monitoring. The role bridges IT support delivery with IT administration responsibilities, ensuring both end-user needs and back-end IT systems are maintained to a high standard.
Accountabilities
- Owns assigned IT systems administration tasks including user account management, access provisioning, and SaaS platform configuration.
- Accountable for resolving IT support requests within SLA and maintaining accurate IT documentation.
- Responsible for systems health monitoring, patch compliance, and endpoint security within assigned scope.
- Contributes to IT process documentation and continuous improvement of IT operations workflows.
Key Responsibilities
- Administer identity and access management systems: user account creation, SSO configuration, and access reviews.
- Manage SaaS application administration including Google Workspace, Microsoft 365, Okta, and collaboration tools.
- Handle IT support escalations from Tier-1 and manage complex hardware/software troubleshooting.
- Monitor IT systems health, apply patches, and ensure endpoint compliance with Omilia's security policies.
- Manage IT asset lifecycle: procurement tracking, provisioning, maintenance, and disposal.
- Design and maintain IT operations runbooks, onboarding/offboarding procedures, and knowledge base articles.
- Support IT security audits and contribute to compliance evidence collection.
- Collaborate with IT Support Engineers on escalated tickets and process improvement initiatives.