Junior Service Desk Executive
Role summary by JobGrid
Junior Service Desk Executive at Orfium: Colombo, Sri Lanka; On-site; Full time. This listing is part of JobGrid's IT support jobs from public company career pages. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Colombo, Sri Lanka, On-site
- Role classification: Full time
- Source freshness: checked by JobGrid on 2026-06-11.
- Application path: candidates continue to the employer application page with non-personal referral tags.
About Us
We are a global technology leader transforming the music and entertainment industry through advanced rights management and data solutions. With 700+ team members across offices in Los Angeles, London, Dublin, Athens, Sofia, Tokyo, and more, we partner with top-tier clients such as Sony Music Publishing, Warner Music Group, BBC, and Universal Music Publishing.
Our mission is to help creators, rights holders, and media companies track, manage, and monetize content across platforms like YouTube and TikTok. At Orfium, you’ll join a passionate, international team of developers, designers, scientists, and music lovers, all working together in a flexible, hybrid environment where innovation, openness, and ownership are at the heart of everything we do. We are looking forward to meeting with you!
We are seeking a Service Desk Executive to provide exceptional support to our clients,
primarily production companies, international broadcasters, and content suppliers. The
ideal candidate will be a strong communicator with a keen eye for detail and the ability
to thrive in a fast-paced environment.
Responsibilities
- Assist and support users with system-related queries to resolve them in a timely manner
- Offer a seamless client experience by accurately interpreting and resolving queries
- Build and maintain positive relationships between reputed production companies, international broadcasters, and content suppliers
- Set up and manage client accounts on the company systems
- Facilitate communication between broadcasters and production companies
- Troubleshoot user-related issues to provide accurate and appropriate solutions
- Prepare documents relating to the Service Desk workflow