Manager, Supply Strategy & Operations
Role summary by JobGrid
Manager, Supply Strategy & Operations at Burq, Inc.: Remote, United States; Full time; Operations & Project Management. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Remote, United States
- Role classification: Operations & Project Management, Full time
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
The Supply Strategy & Operations Manager is a critical leadership role at the intersection of strategy and execution. You will own our entire supply-side ecosystem: building and managing relationships with national, regional, and local delivery service providers (DSPs); defining the strategy for how we grow and optimize our supply network; and driving the operational rigor needed to hit best-in-class delivery performance metrics.
What You'll Own
Supply Strategy
- Define and execute a multi-tier DSP network strategy across national, regional, and local providers to ensure coverage, redundancy, and cost efficiency.
- Identify white-space markets and capacity gaps; lead the sourcing and onboarding of new DSP partners.
- Build frameworks for DSP tiering, preferred partner programs, and volume allocation based on performance and strategic fit.
- Partner with leadership on pricing, margin, and supply economics to inform long-range business planning.
DSP Relationship Management
- Serve as the primary point of contact for key DSP partners, building trusted, long-term relationships with owner-operators and national account teams.
- Negotiate contracts, SLAs, and commercial terms with carrier partners.
- Lead regular business reviews with strategic DSPs, driving accountability against performance targets and surfacing mutual growth opportunities.
Supply Operations & Performance
- Own core supply KPIs end-to-end, including successful delivery rate, on-time delivery (OTD), cancellations, refund rates, and DSP support ticket resolution.
- Establish and maintain DSP scorecards; drive structured performance improvement plans (PIPs) for underperforming partners.
- Lead cross-functional initiatives with Product, Engineering, Merchant Success, and Support to resolve systemic supply issues.
- Build and maintain operational playbooks for DSP onboarding, incident management, and capacity surge response.
- Analyze delivery data to identify root causes of failure, surface insights, and implement operational improvements at scale.