Medical Receptionist (Patient Services Representative)
Role summary by JobGrid
Medical Receptionist (Patient Services Representative) at Western Massachusetts Allergy: Springfield, United States; On-site; Full time; Healthcare & Science. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Springfield, United States, On-site
- Role classification: Healthcare & Science, Full time
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Western Massachusetts Allergy, LLC is seeking a full-time Medical Receptionist for our Allergy and Immunology practice in Springfield, MA. We are searching for a friendly, outgoing, compassionate candidate with the ability to multitask, who is excited to help people, able to work independently and as part of a team, and with a drive for continual improvement. The practice uses a modern EHR (eClinicalWorks) with the goal of automating repeated processes, facilitating communication, and reducing paperwork.
Primary Responsibilities
- Maintaining a friendly and professional demeanor during all patient interactions
- Answering a multi-line phone system
- Greeting patients as they arrive and helping them check in
- Verifying demographics in the EHR
- Ensuring relevant forms have been completed in the EHR
- Collecting payments (copays and outstanding balances)
- Scheduling appointments
- Requesting medical records from outside providers
- Coordinating outgoing referrals, imaging, and testing
This description is intended to provide a basic guideline for meeting the job requirements. Responsibilities, knowledge, skills, and working conditions may change as needs evolve.
Work Schedule
- Monday–Friday
- 8:30am–5:00pm four days per week; one evening day (10:00am–6:30pm) per week
- No weekends
- Generous holiday policy