Onboarding & Launch Manager
Role summary by JobGrid
Onboarding & Launch Manager at Growth Kitchen: London, United Kingdom; On-site. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: London, United Kingdom, On-site
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Growth Kitchen is on a mission to make eating great food the norm. Our platform enables kitchen operators (e.g. Hilton Hotel) to sell well-known restaurant brands, such as The Athenian or Coqfighter, from their existing kitchens.
As Onboarding & Launch Manager, you own what happens between a signed contract and a kitchen that is actually winning. You take a freshly signed deal, get the kitchen trading, and stay on it through high-touch onboarding until it hits the bar: 4.5★+ rating, 50+ reviews, and £2k+ in weekly delivery app sales. That is usually up to 12 weeks, sometimes 20.
You will lead a team of onboarders / launch account managers who report to you. You will report to our Head of Account Management. You set the standard for how a Growth Kitchen site is launched, coach the team on the playbook, and step in directly on the trickier or higher-stakes sites. Once a kitchen is cooking well and the reviews are flowing, you hand it over to our regular account management team - by that point the site is on semi-autopilot and one AM can handle many.
We have raised significant investment and are profitable, but we are still a small, nimble team. This is not a process-policing role. It is end-to-end ownership of the outcomes that decide whether a site succeeds. If you love getting your hands dirty in operations, building a team, being commercial and being the person accountable for the number, you will love working here.
What you will be doing 🍔
- Own kitchen launches end-to-end: from signed deal to a site that is cooking well, well-rated and trading at £2k+ per week on delivery apps
- Manage and grow a team of onboarders / launch account managers - hire, coach, set the bar, run the playbook
- Be personally accountable for sites for their first 12 weeks (or up to 20 when needed) before handover to regular account management
- Visit kitchens, train operators, fix food quality and consistency issues, and make sure menus, photos and listings are dialled in
- Drive the metrics that matter: ratings (4.5★+), review volume (50+), order volume, prep times, refund rates, weekly delivery sales
- Define the launch playbook as you go - what works, what doesn’t, what should be automated, what stays high-touch
- Run a clean handover process so account managers inherit kitchens that are stable and ready to scale
- Work closely with sales, brand and product teams to feed back what makes new sites succeed (or struggle)