Onsite Support Engineer (Sofia, 1/2L Support, English/Bulgarian)
Role summary by JobGrid
Onsite Support Engineer (Sofia, 1/2L Support, English/Bulgarian) at D-ploy: Sofia, Bulgaria; On-site; Mid; IT; IT Support & Systems. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Sofia, Bulgaria, On-site
- Role classification: IT, IT Support & Systems, Mid
- Source freshness: checked by JobGrid on 2026-05-29.
- Application path: candidates continue to the employer application page with non-personal referral tags.
D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.
We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.
We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Athens.
Tasks and Responsibilities
- Provide first and second level IT support (hardware, software, mobile devices, and peripherals)
- Act as the primary onsite point of contact for end-user IT issues
- Troubleshoot incidents and service requests via ticketing system (ServiceNow)
- Deliver prompt and professional user support (desk-side and remote)
- Document all activities and resolutions accurately in the ticketing system
- Support IT onboarding for new employees (equipment setup, user guidance)
- Maintain and contribute to knowledge base documentation
- Support continuous service improvement initiatives