Operations Manager (Channels)
Role summary by JobGrid
Operations Manager (Channels) at Houst in London, United Kingdom, is a full-time hybrid role in Operations & Project Management at lead level. JobGrid normalizes the structured role facts from the source, keeps the employer description separate, and points candidates to the original public application path with non-personal referral parameters; no salary is listed.
- Primary job facts shown by JobGrid: Operations Manager (Channels), Houst, London, United Kingdom, hybrid, full time, Operations & Project Management, Lead.
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We're Houst 🏠: A professional property management service. Our mission is to make hosting hassle-free, using technology to disrupt the short-term accommodation sector. We've grown fast. Since launching in 2015, we've partnered with thousands of happy hosts, helping them to maximise their income with minimal stress. The business has now expanded worldwide - we're operating in over 20 cities globally, from Auckland to Lisbon, and there's a lot more to come. From holidaymakers to full-time landlords, host happiness is central to everything we do.
About the Role:
We're looking for a Operations Manager to lead our Channels team and drive strategic projects across the business. This role is crucial for expanding Houst’s presence across booking platforms, conducting strategic pricing experiments, and implementing innovative revenue optimisation strategies. You’ll manage a team responsible for day-to-day channel operations, tackle complex integration challenges, and collaborate with diverse functions to deliver growth.
What you’ll do:
- Expand Channels: Develop and execute strategies to grow our reach across booking platforms. Oversee seamless onboarding, API integrations, and functionality.
- Optimise Revenue: Experiment with pricing strategies to maximise nightly revenue, balancing occupancy with profitability.
- Track Performance: Analyse metrics to identify underperformance and implement data-driven solutions.
- Streamline Processes: Refine team workflows to enhance productivity and achieve quarterly OKRs.
- Lead the Team: Manage and mentor a high-performing team.
- Drive Strategic Projects: Oversee impactful initiatives that boost efficiency, revenue, and client satisfaction.
- Harness Data: Leverage tools like Looker, Tableau, and SQL to generate actionable insights and strategic recommendations.
- Collaborate Across Teams: Work with Product, Operations, Guest Experience, and Marketing teams to align on and execute channel strategies.