OT Support Specialist (Onsite, Baarle-Nassau, Dutch/Eng, Field Service)
Role summary by JobGrid
OT Support Specialist (Onsite, Baarle-Nassau, Dutch/Eng, Field Service) at D-ploy: Breda, Netherlands; On-site; Full time; IT; IT Support & Systems. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Breda, Netherlands, On-site
- Role classification: IT, IT Support & Systems, Full time
- Source freshness: checked by JobGrid on 2026-05-29.
- Application path: candidates continue to the employer application page with non-personal referral tags.
D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Role overview:
Provide onsite support for OT systems, including PLC, SCADA, communication modules, and related control systems. The role focuses on troubleshooting, incident resolution, system recovery, patching, backups, and compliant change execution in line with site QMS requirements.
Responsibilities
- Support onsite OT systems, including incident management, service requests, change requests, and problem management
- Troubleshoot PLC, SCADA, OPC/PI, and communication-related issues
- Analyze PLC CPU and communication module diagnostic buffers to identify root causes
- Resolve software, configuration, communication, firmware, and system-level issues
- Coordinate OEM/vendor support for PLC and SCADA repairs, escalations, and technical support
- Perform firmware, memory, and module health checks for CPUs, CP cards, and I/O modules
- Support software, firmware, OS patching, and update scheduling in Inpat
- Restore PLC and system communication through approved configuration changes, controlled restarts, or recovery actions
- Trace I/O and field signals using E&I drawings, loop diagrams, I/O lists, and system documentation
- Identify suspected field or electrical issues and escalate them to the appropriate teams
- Perform regular OT system backups and support disaster recovery, business continuity, and data restoration
- Maintain validated system baselines before and after corrective actions
- Execute and document change controls according to site QMS
- Maintain technical documentation, system records, backup evidence, and change documentation
- Collaborate with Engineering, Automation, IT, Quality, Production, and external vendors