Partner Success Manager
Role summary by JobGrid
Partner Success Manager at Cadmus: London, United Kingdom; Hybrid; Full time; Senior; Customer Support & Success. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: London, United Kingdom, Hybrid
- Role classification: Customer Support & Success, Full time, Senior
- Source freshness: checked by JobGrid on 2026-06-11.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Retention in this market is not a relationship management problem. It is an outcomes problem. Institutions that get better at teaching and learning stay. Those that don't, leave.
Cadmus is growing fast in the UK and Europe at a moment when the market urgency around assessment is real and sitting at the Vice-Chancellor and Deputy Vice-Chancellor level. The University Success Manager owns the relationships that determine whether an institution uses Cadmus or is genuinely changed by it.
You will carry a portfolio of UK and EU university accounts and work directly with DVCs, Pro Vice-Chancellors, learning and teaching teams, and academic staff. The standard is not satisfaction — it is measurable improvement in how institutions design and deliver assessment.
WHAT SUCCESS LOOKS LIKE
In your first year, you will have:
- A healthy, deeply adopted portfolio with strong renewal rates. Not because relationships are well managed, but because institutions have better outcomes to point to. The renewal conversation is evidence-led, not a negotiation.
- Identified risk early and turned accounts around before they became problems. You read the signals that others miss — disengagement, stakeholder change, adoption plateaus — and you address them directly, not with escalation protocols.
- Expanded at least two accounts beyond their initial contract. The expansion is grounded in demonstrated value, not upselling. Institutions grew with Cadmus because they got what they came for and wanted more of it.
- Changed how Cadmus thinks about at least one product or service decision. The intelligence you bring from the field — what institutions actually need, what is working, what is not — has shaped something meaningful internally. The knowledge flows both ways.