Role summary by JobGrid
Partners Success Manager, Small Medium Business (SMB 0526) at Skroutz S.A: Athens, Greece; Hybrid; Full time. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Athens, Greece, Hybrid
- Role classification: Full time
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
At Skroutz, our mission is simple: we aim to amaze. From our humble beginnings back in 2005, we believe that happy customers equal happy merchants and it’s our job to understand and anticipate their needs and offer them an unparalleled, doubt-free experience.
Our vision is clear: we aspire to become the Everyday App, the go-to destination where millions fulfill their online shopping needs. Whether you're looking for a new smartphone, restocking your pantry with essentials, seeking the perfect outfit for an upcoming event, or simply hunting for that collectible gaming console, Skroutz is your trusted partner for seamless shopping experiences.
And our ambitions extend far beyond Greece's borders. We're on a trajectory to become one of Europe's fastest-growing Marketplaces, with exciting expansions already underway in Cyprus and the Balkans. Our commitment to customer satisfaction remains paramount, guiding every decision we make.
To achieve our vision, we seek individuals who share our passion for e-commerce and technology. If you're driven by the desire to create extraordinary shopping moments for our users, as well as help sellers all around the world grow their businesses, then we want you on our team.
Join us at Skroutz and be part of a journey that's reshaping the way we shop online. Together, let's turn everyday moments into remarkable experiences.
Ready for the challenge?
#AimToAmaze
How will you contribute to Skroutz vision
We are looking for an SMB Partners Success Manager to join our Partners Success Team and support the growth and overall experience of our Tier 3 SMB partners. In this role, you will contribute to the execution of scalable SMB growth initiatives, ensuring a consistent and positive partner experience while supporting the adoption and effective use of Skroutz’s products and services. Working closely with both partners and internal stakeholders, you will leverage data, feedback and structured processes to deliver measurable impact, while helping translate insights into continuous improvements across our products and operations.
What you will be doing
- Proactively and reactively engage in calls and discussions with SMB partners in the context of growth and experience related initiatives.
- Conduct initial research and analysis of the SMB partner base to support targeted actions and initiatives
- Identify growth opportunities, risks or patterns across the SMB partner base and escalate insights when needed
- Analyze & segment partners base, based on behaviors, characteristics & interests
- Regularly review partner-related requests or inputs and support the resolution of complex or escalated cases when required and ensuring partner satisfaction
- Collaborate closely with Category Management, Product, Operations and other cross-functional teams to drive the implementation of strategic projects and initiatives
- Capture partner feedback regarding their experience and translate it into actionable insights
- Track performance metrics per initiative and report on progress
- Act as the voice of SMB partners within the organization, advocating for their needs and priorities