Patient Coordinator - Dubai Silicon Oasis (DSO)
Role summary by JobGrid
Patient Coordinator - Dubai Silicon Oasis (DSO) at metabolic: Dubai, United Arab Emirates; On-site; Full time. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Dubai, United Arab Emirates, On-site
- Role classification: Full time
- Source freshness: checked by JobGrid on 2026-05-28.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Location: Dubai Silicon Oasis (DSO)
About metabolic.health:
Metabolic Health is a pioneering, technology-enabled healthcare provider focused on transforming metabolic care. The clinic integrates advanced diagnostics, continuous monitoring technologies, and multidisciplinary clinical expertise to deliver highly personalized, data-driven care for patients with diabetes, obesity, and related metabolic conditions.
Metabolic Health leverages digital health tools, including CGM, wearable devices, AI-driven insights, and remote monitoring platforms, to improve clinical outcomes and patient experience.
Summary of the role:
A motivated and experienced Patient Coordinator with a strong background in both sales and healthcare operations will be responsible for guiding patients through their care journey while promoting our healthcare programs and services. The ideal candidate is detail-oriented, patient-focused, and confident in achieving performance goals.
Key Responsibilities:
- Healthcare Program Sales:
- Engage prospective patients in-person as well as via phone, WhatsApp, Meta Channels, and email to provide information and promote healthcare programs.
- Manage leads and nurture leads through CRM systems to ensure timely communication and conversions.
- Cross-sell and upsell relevant services to existing patients.
- Meet or exceed monthly and quarterly enrollment and revenue targets.
- Offering a warm and welcoming attitude to all patients and visitors inquiring about our services through in-person and telecommunication routes.
- Patient Coordination:
- Schedule appointments and manage patient flow through EMR systems.
- Verify insurance eligibility for services and coordinate with clinical teams for both in-person and remote visits (at-home blood tests, pharmacy deliveries, etc).
- Facilitating efficient in-clinic patient flow by maintaining clear communication with both patients and clinical staff
- Maintain accurate and timely documentation of patient interactions, program progress, and service delivery.
- Track and encourage patient adherence to program milestones and follow-up visits.
- Client Relationship Management:
- Build strong relationships with patients, serving as their primary point of contact.
- Address inquiries and concerns promptly to ensure a positive patient experience and retention.
- Product Knowledge and Promotion:
- Maintain up-to-date knowledge of company services and healthcare industry trends.
- Confidently educate patients about program offerings and benefits.
Understands, follows and supports all hospital infection control programs