Patient Experience Coordinator
Role summary by JobGrid
Patient Experience Coordinator at Lattimore Physical Therapy: Batavia, United States; On-site; Full time; Healthcare & Science. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Batavia, United States, On-site
- Role classification: Healthcare & Science, Full time
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Lattimore Physical Therapy is seeking an experienced full-time medical secretary in our fast-paced private practice. The candidate must be a team player who is dependable, and hard-working.
The Position: The role of a Medical Secretary is the face of our practice, responsible for structuring patient flow, streamlining all operations, and providing administrative support to our physical therapist and leadership.
Essential Competencies
- Excellent organizational skills with high attention to detail.
- Excellent written and verbal communication skills.
- Excellent social and emotional intelligence.
The primary duties of this position include, but are not limited to:
- Greet visitors and patients, check-in and check-out, and direct to appropriate personnel.
- Schedule and confirm patient appointments.
- Answer telephones
- Collect patient information and verify insurance coverage.
- Scan documents
- Routes faxes and electronical records.
- Knowledge with HIPAA and privacy compliance laws.
- No-fault and workers' compensation claim verification and follow ups
- Complete medical records request
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications
- Required to work a flexible schedule, days, evenings.