Product Specialist
Role summary by JobGrid
Product Specialist at Lance (YC W26): San Francisco, United States; On-site; Customer Support & Success. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: San Francisco, United States, On-site
- Role classification: Customer Support & Success
- Source freshness: checked by JobGrid on 2026-06-10.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Company Description
Lance (YC W26) develops autonomous AI agents that handle calls, close sales, and manage operations, enabling your team to focus on providing excellent guest experiences. Trusted by leading hotel groups across the U.S., Lance supports 50+ hotels with brands like Marriott, Hilton, and Hyatt. Using advanced Computer Use Agent technology, Lance agents integrate seamlessly with existing hotel software to make real-time decisions and efficiently manage complex tasks.
Role Description
This is a full-time, on-site Product Specialist role based in San Francisco, CA. The Product Specialist will be responsible for collaborating with client hotels, internal product teams, and building relationships with hotels around the world helping to implement Lance's AI solutions
Qualifications
Work 996 In-Person San Francisco
Background in Consulting and problem-solving to address client requirements
Strong communication skills in Sales and Customer success
Excellent troubleshooting and customer engagement skills
Familiarity with hospitality industry software and AI technologies is a plus
Bachelor’s degree in Hotel Management, Computer Science, or Business is a plus
Total Compensation
$80,000 - $130,000 Cash + Equity + Bonus
Monthly Health and Wellness Stipend
Complimentary In Office Meals