Project Manager (Salesforce CRM Product Operations & Service Delivery) - A26163

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a 12 months fixed term contract.

What will you do?

To lead the day-to-day operations, maintenance planning, service request management, release coordination, and stakeholder/vendor governance for Salesforce CRM. In this context, the role functions primarily as Product Operations / BAU service delivery, with strong responsibility for ongoing maintenance and service requests.

• Manage BAU operations for Salesforce CRM, including maintenance, service requests, minor enhancements, incidents, and release coordination.
• Own request intake, triage, prioritization, scheduling, and tracking of issues and changes.
• Coordinate across business users, support teams, engineers, architects, and vendors to ensure timely delivery and issue resolution.
• Maintain key governance artefacts such as backlog, RAID log, issue tracker, release calendar, status reports, and action logs.
• Drive regular operational governance meetings and provide visibility of priorities, risks, and dependencies.
• Oversee operational coordination for a platform that has multiple interfaces and phased change items; the documented environment includes ongoing integrations and phased releases across multiple systems.
• Support controlled release execution, hypercare follow-up, and service continuity planning.
• Ensure documentation, approvals, and traceability are maintained for all support and change activities.