Relocations Coordinator

Our client is seeking a highly organized and customer-focused Relocation Coordinator to support individuals and families through key stages of their relocation journey. In this role, you will help coordinate housing, school placement, local services, and administrative processes to ensure a smooth and positive client experience.

You will work closely with internal client service teams to manage multiple moving pieces simultaneously—balancing research, coordination, scheduling, and operational execution. This role is ideal for someone who enjoys solving problems, working independently, and delivering a high level of service in a fast-paced environment.

RESPONSIBILITIES

Client Relocation Support :

• Provide direct operational support to the Client Services team throughout the relocation process

• Coordinate home searches, including scheduling apartment and home tours and preparing organized viewing itineraries

• Support school searches by researching schools, gathering information, communicating with admissions offices, and coordinating school visits

• Assist clients with relocation-related logistics and help ensure a seamless transition experience

Research & Coordination :

• Conduct research on local neighborhoods, schools, government procedures, and destination resources

• Coordinate utility setup processes including electricity, water, gas, cable, internet, and other local services

• Schedule appointments and support administrative requirements related to relocation processes

• Serve as a reliable point of coordination between clients and external vendors

Operations & Data Management:

• Maintain accurate records and update CRM systems and internal relocation resources

• Track timelines, deadlines, and client deliverables across multiple active cases

• Perform quality assurance checks to ensure information accuracy and completeness

• Continuously identify opportunities to improve coordination workflows and client experience

ABOUT YOU

• Bachelor’s degree or equivalent professional experience

• 2+ years of experience in operations, customer success, relocation, hospitality, real estate coordination, project coordination, executive support, or client services

• Strong research and information validation skills

• Excellent organizational and multitasking abilities

• Strong written and verbal English communication skills

• Comfortable managing multiple priorities in a fast-paced environment

• Customer-first mindset with strong attention to detail

• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and Google Workspace

Preferred Skills

• Familiarity with New York Tri-State geography and neighborhoods (especially Manhattan)

• Knowledge of local real estate, relocation, schools, or housing markets

• Experience working with CRM systems and operational tools

• Previous experience supporting international clients or relocation programs

• Proactive problem solver

Why You’ll Love It

• Make a meaningful impact: Help individuals and families navigate one of the most important transitions in their lives and create a seamless relocation experience.

• Every day looks different: Work across housing, schools, local services, research, and client coordination, keeping the role dynamic and engaging.

• Develop highly transferable skills: Build expertise in operations, project coordination, client services, and cross-functional communication.

• Work in a fast-paced, people-first environment: Collaborate with a supportive team while managing interesting and varied projects.

• Grow your career in a specialized industry: Gain exposure to relocation, real estate, mobility services, and customer experience operations.

• Own outcomes, not just tasks: Have autonomy, solve problems independently, and play a key role in delivering exceptional client experiences.