Location
Mumbai, India
Workplace
On-site
Language
English
Posted
June 4, 2026
Last verified
June 10, 2026
JobGrid context
Role summary by JobGrid
Senior Coordinator (R-19379) at dnb: Mumbai, India; On-site. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Mumbai, India, On-site
- Source freshness: checked by JobGrid on 2026-06-10.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Designation: Senior Coordinator
Function: Operations
Location: BKC, Mumbai
Key Responsibilities:
- Create comprehensive customer profiles once clients are onboarded
- Maintain detailed records of client preferences, needs, and history for personalized service
- Provide in-depth product demonstrations and walkthroughs of D&B’s product portals
- Explain the features, content, and functionality of the product to clients
- Act as a primary point of contact for client queries and issues
- Collaborate with internal stakeholders, product partners, and international counterparts, as necessary, to ensure timely resolution
- Monitor and manage the client's concerns throughout the resolution process
- Engage in regular client interactions, both offline and online, to maintain and strengthen client relationships
- Address client feedback and concerns promptly, working to exceed their expectations
Key Requirements:
- Bachelor's/ Master’s degree with 0–2 years of experience
- Proven experience in customer relationship management or a similar role
- Strong communication skills, both written and verbal
- Familiarity with CRM software and tools is an additional advantage
- Ability to work collaboratively with cross-functional teams
- Excellent time management and multitasking skills