Senior PC Support Technician
Where this role is available
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- Knoxville, United States
- 11244 ThreadStone, Knoxville, TN 37932, United States
Role summary by JobGrid
Senior PC Support Technician at prosource.it- Americas: Knoxville, United States, 11244 ThreadStone, Knoxville, TN 37932, United States; On-site; Contract; Senior; IT. This listing is part of JobGrid's IT support jobs from public company career pages. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Knoxville, United States, 11244 ThreadStone, Knoxville, TN 37932, United States, On-site
- Role classification: IT, IT Support & Systems, Contract, Senior
- Source freshness: checked by JobGrid on 2026-06-05.
- Application path: candidates continue to the employer application page with non-personal referral tags.
JOB OVERVIEW:
Prosource.it is looking for a Senior PC Support Technician, this will be a contract role responsible for providing daily hardware support to end users for PCs, laptops, tablets, and printers, for both on-premises and remote users.
Provide daily software support including operating systems and applications running on the following devices: PCs, Laptops, tablets, mobile phones, printers, handhelds, registers and other technical devices specific to business operation.
Practice daily asset management of equipment such as but not limited to: Leased and purchased PCs, printers, registers, credit card pin pads, etc.
RESPONSIBILITIES:
- Provide daily hardware and software support specific to business operations and various projects.
- Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
- Image and Stage new hardware specific to business operation.
- Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).
- Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians) to follow.
- Primary contact for IT projects, including attending meetings as the subject matter expert. Strong problem-solving skills
- Strong customer service skills.
- Must possess advanced critical thinking skills.
- Ability to develop and write technical documentation.
- Excellent self-organization and time management skills.
- Intermediate communication skills are required.
- Ability to evaluate and test emerging technologies.
ADDITIONAL INFORMATION:
Applicants for employment in the US must have work authorization that does not, now or in the future, require sponsorship of a visa for employment authorization in the United States.
Role will be $40-$45 per hr depending on experience