Role summary by JobGrid
Senior Technical Support Analyst at HICX: Remote, Philippines; Full time. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Remote, Philippines
- Role classification: Full time
- Source freshness: checked by JobGrid on 2026-05-29.
- Application path: candidates continue to the employer application page with non-personal referral tags.
HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. Learn more about HICX
HICX helps Global 5000 companies to organize and manage their supplier data.
The HICX Supplier Management platform enables businesses with thousands of suppliers to efficiently on-board and manage the end-to-end lifecycle of all suppliers, and to find, re-use and maintain supplier data and information across any spreadsheet, app or system. High quality supplier data is essential to digital transformation and the key to becoming customer of choice for all suppliers. Some of the world’s largest companies, in a wide range of industries, trust HICX for the management of their supplier data; these include Unilever, Lenovo, Mars, Mondelez, Baker Hughes and EDF Energy.
We are looking for a Senior Technical Support Analyst to assist our customers with technical problems when using our products and services. Software Technical Support Analyst responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.