Service Product Engineer
Who are we?
XNRGY Climate Systems is a North American leader in sustainable design and advanced manufacturing of custom air treatment, thermal management, and liquid cooling systems. We focus on high-performance solutions for data centers, healthcare, clean rooms, life sciences, and other mission-critical environments, driving innovation to reduce carbon footprints and support goals like Net Zero and LEED certification.
We are thrilled to operate our cutting-edge U.S. Technology headquarters and manufacturing facility in Mesa, Arizona (opened in 2025), reflecting our rapid growth and commitment to sustainable climate solutions.
As part of our rapid U.S. growth, XNRGY Climate Systems is seeking a Sustaining Engineer based in Mesa, AZ to ensure the reliability, serviceability, and continuous improvement of large-scale HVAC and refrigeration systems used in data centers.
Reporting to the Service Operations Excellence Manger, this role sits at the intersection of field service, engineering, and quality, acting as the technical bridge between what happens in the field and how the product is designed, assembled, and improved.
An overview of your responsibilities!
Lead technical troubleshooting and provide advanced support across service operations and field activities
Drive root cause investigations for recurring issues and implement corrective and preventive actions
Manage commissioning and validation of systems in real-world operating conditions
Translate field failures into engineering actions, corrective fixes, and product improvements
Modify product drawings (CAD) to reflect field insights and service improvements
Develop and improve SOPs, troubleshooting guides, and service documentation
Support field technicians and service teams with real-time technical guidance and problem resolution
What you'll need, among other things!
Education: Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or related field
Experience: 5+ years in field service, product support, or reliability engineering for mechanical/electrical systems, preferably with mission-critical products such as CRAH units, chillers, or HVAC systems
Strong troubleshooting skills (electrical, mechanical, controls)
Experience working directly with field technicians, commissioning teams, or service operations
Strong communication skills across technical and non-technical stakeholders
Comfortable working in low-structure, high-ambiguity environments
Willingness to travel up to 20%
Does this sound like you? We look forward to receiving your application!
Why choose XNRGY?
Competitive salary and performance incentives
Comprehensive medical, dental, and vision insurance
401(k) plan
Employee Assistance Program
Generous paid time off
A dynamic, collaborative team open to change and fresh ideas
Modern, state-of-the-art facility equipped with Industry 4.0 technology in Mesa, Arizona
Opportunity to contribute to the green industry transformation and sustainable future
Fast-growing, entrepreneurial environment where initiative and impact are recognized
Inclusive, diversity-friendly workplace
Strong focus on career advancement through internal promotions
On-site electric vehicle charging stations
At XNRGY Climate Systems, we are deeply committed to fostering a diverse and inclusive workplace. We believe that varied backgrounds, experiences, and perspectives fuel innovation and success. We welcome passionate individuals eager to contribute to a more sustainable environmental future.
Are you ready to join our driven team? Join a company that values Courage, Community, Climate, Customer, and Coherence. Be part of shaping our footprint and building a winning team in the sustainable climate solutions industry!