Solutions Services Manager
Role summary by JobGrid
Solutions Services Manager at zip: London, United Kingdom; On-site; Senior; IT; Solutions / Architecture. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: London, United Kingdom, On-site
- Role classification: IT, Solutions / Architecture, Senior
- Source freshness: checked by JobGrid on 2026-05-30.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.
The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA.
Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.
Your Role
As a Solutions Services Manager on the Solutions Services team, you will be the bridge between our sales process and successful customer outcomes. You will drive confidence in Zip’s functionality and our ability to meet complex business needs by providing a world-class implementation experience (this is not a delivery/implementation role). Your goal is to improve deal closure rates while ensuring we only commit to delivery paths that are achievable and sustainable.
You will play a critical role in the pre-sales and initial contracting phases, drawing on your technical expertise to scope implementations and build high-quality Statements of Work. This is an incredible opportunity to shape the procurement orchestration category by ensuring every new customer starts their journey with a clear, validated path to success.
You Will
Sell Zip implementation delivery (both in-house and partner-led) during the sales process by providing detailed implementation overviews and drawing on your deep experience.
Run technical validations and detailed implementation scoping to align on expectations and ensure all proposed solutions are achievable.
Negotiate and write Statements of Work (SOW) in close collaboration with the Deal Desk, Account Executives, and prospective customers.
Drive confidence in Zip's functionality and its ability to meet specific business needs through expert-led presentations and scoping sessions.
Decrease commitments to functionality or services that are outside of Zip's delivery scope, protecting the integrity of our implementation process.
Help build the function in collaboration with peers and leadership to establish and improve our assets, talk tracks, systems and processes.
Qualifications
5+ years of experience in professional services, implementation consulting, or services engagement, preferably within a fast-paced SaaS environment.
Proven track record of scoping complex software implementations and drafting detailed Statements of Work (SOW).
Strong technical aptitude with the ability to run technical validations and translate business requirements into achievable implementation plans.
Excellent communication and negotiation skills, with experience collaborating across Sales, Deal Desk, and customer stakeholders.
Experience in the legal-tech or procurement space (e.g., CLM or Procurement Orchestration) is highly preferred.
Bachelor’s degree in a relevant field (e.g., Business, Finance, Legal Studies or Communications).
Nice to Haves
Experience working in a high-growth startup environment (Series C through IPO).
Background in Legal Engineering or as an Implementation Consultant.
Familiarity with the "procurement orchestration" category.
Perks & Benefits
At Zip, we’re committed to providing our employees with everything they need to do their best work.
📈 Start-up equity
🦷 Health, vision & dental coverage
🌴 Flexible PTO
💻 Apple equipment plus home office budget
We're looking to hire Zipsters and that means hiring people who take ownership, communicate openly, have an underdog mindset, and are excited to increase the pace of innovation for every business in the world. We encourage all candidates to apply even if your experience doesn't exactly match up to our job description. We are committed to building a diverse and inclusive workspace where everyone (regardless of age, religion, ethnicity, gender, sexual orientation, and more) feels like they belong. We look forward to hearing from you!