Student - German-Speaking Technical Support Analyst
Role summary by JobGrid
Student - German-Speaking Technical Support Analyst at transcosmos (TCIS): Debrecen, Hungary; On-site. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Debrecen, Hungary, On-site
- Source freshness: checked by JobGrid on 2026-06-08.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Support the Next Generation of Smart Mobility!
At transcosmos Europe, we’re supporting a global brand known for transforming how people move through cities — think intelligent electric scooters, app-connected devices, and next-gen urban mobility tech.
As a Technical Support Analyst, you’ll be on the front line helping German-speaking customers get the most out of their devices. This isn’t just about answering calls — it’s about problem-solving, educating, and leaving each customer feeling genuinely supported.
Location: 4032 Debrecen, Vezér str. 39. (Tudáspark); Hungary
Work Mode: Onsite, from our office
Working Hours: 9:00 – 18:00
Employment type: Student, 20 hours / week
What You’ll Be Doing
- Respond to customer inquiries via phone, chat, and email with professionalism and clarity
- Troubleshoot and resolve hardware/software issues (Bluetooth, apps, connectivity, etc.)
- Guide users through features and functions of smart mobility products
- Escalate unresolved issues to internal teams following structured processes
- Take full ownership of the customer journey — from first question to full resolution
- Maintain accurate case logs and comply with data security and privacy policies
Communicate effectively with colleagues and contribute to a positive team environment