Team Lead (Client Services)

proSapient is a global Expert Network firm. We provide clients with rapid access to high-quality, relevant expert insights, through a combination of world-class client services and innovative AI technology. Whether it's a private equity firm evaluating an investment or a consultancy business charting a new strategy, we connect these clients with industry experts who deliver the insights needed to make impactful, informed decisions. 

We are a venture capital-backed scale-up headquartered in London with a diverse, international presence across our offices in Lisbon, Toronto, and Raleigh. With a team of over 330 employees, we are one of the UK's fastest growing and most successful female co-founded businesses. 

Our Lisbon office opened just two years ago — and it's already a team of 80. 

That kind of growth doesn't happen by accident. It's the result of brilliant people, a relentless drive to deliver, and a culture where ambition is celebrated. And with no signs of slowing down, we're now looking for the next generation of leaders to help us scale even further. 

We're hiring at Project Lead level — a role that sits at the heart of what we do. It's threefold: you'll own project delivery, lead and develop people, and manage key client accounts. You'll be the connective tissue between a high-performing team and the clients who depend on us for critical insights. We work at pace, we work at volume, and we set a high bar. But if you're someone who thrives in fast-moving environments, who gets a buzz from hitting targets and building something real — you'll fit right in. 

If you're driven, commercially sharp, and ready to step into a leadership role where your impact will be felt from day one, we want to hear from you. 

Key duties in this role will include: 

People, Development & Culture 

• Own all people responsibilities — hiring, performance management, and progression — while building a culture of high achievement and clear expectations 

• Drive individual growth through regular 1:1s, development plans, and coaching, ensuring every team member has a clear path forward 

Project Management 

• Allocate projects across the team, balancing workload while owning delivery targets and ensuring quality, compliance, and client expectations are consistently met 

• Coach team members across the full Expert Networking cycle, instilling best practices and a proactive, outbound mindset 

Account Management 

• Take full ownership of designated client accounts across EMEA, acting as a trusted partner and subject matter expert 

• Work closely with the Commercial team to identify revenue opportunities, support QBRs, and drive account growth