Workplace
On-site
Seniority
Senior
Category
Customer Support & Success
Language
English
Posted
June 2, 2026
Last verified
June 2, 2026
Where this role is available
Collapsed by default to keep the job description easy to scan.
United States
- New York, United States
- New York City, United States
JobGrid context
Role summary by JobGrid
Technical Customer Success Manager (New York) at merklescience in New York, United States, is listed as an onsite Senior role in Customer Support & Success. JobGrid normalizes the source into comparable role facts, keeps the content within the English source boundary, and does not add missing details such as salary. Candidates apply through the original public application page via JobGrid with non-personal referral parameters.
- Normalized facts: Technical Customer Success Manager, merklescience, New York, United States, onsite, Senior, Customer Support & Success.
- Source freshness: posted on 2026-06-02 and last checked on 2026-06-02.
- Original-language boundary: the source content is in English, and the page copy stays within the provided excerpt without translating or inventing details.
- Comparable classification: a Senior onsite Customer Support & Success role in New York, United States, presented in JobGrid's normalized format for comparison across listings.
⚡️ About Merkle Science
Merkle Science provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate, and prevent illicit use of cryptocurrencies. Our vision is to make cryptocurrencies safe and provide infrastructure for the safe and compliant growth of cryptocurrencies.
Merkle Science is headquartered in New York with offices in Singapore, Bangalore and London. The team has combined experience across Bank of America, Paypal, Luno, Thomson Reuters and Amazon. The company has raised over $27M from SIG, Beco, Republic, DCG, Kenetic, GGV and several others.
🙋What You Should Have
· At least 4+ years of prior Account management experience.
· Previous crypto/blockchain experience a big plus but not necessary. Perhaps you enjoy this in your spare time? Even better!
· Previous compliance/finance experience also a big plus.
· Proven sales track record.
· Exceptionally strong relationship and people management capabilities.
· A creative problem solver, results driven and self-motivated.
· Possesses a resilient personality, proactive and reacts well under pressure.
· Ability to handle changing requirements and unforeseen issues as they arise, rapidly and positively in a timely manner.
❤️ Well Being, Compensation and Benefits
We care about your well-being. Along with excellent health insurance, we offer flexible time off, learning & development initiatives and hours that are designed to provide work/life balance. We regularly host team-building sessions and encourage discussions around mental health.
We reward talent and believe in acknowledging people for their contributions. We offer industry-leading compensation, along with generous equity. As a rapidly growing business, there are endless opportunities to grow your career with Merkle Science.