Technical Customer Success Manager (SaaS)
Role summary by JobGrid
Technical Customer Success Manager (SaaS) at hirehangar in Cape Town, South Africa, on-site. JobGrid normalizes the listing into a comparable role card from structured source facts, with the source posted on 2026-06-05 and last checked on 2026-06-08; no salary was provided in the payload. Candidates are sent to the original public application page with non-personal referral parameters.
- Role title, company, location, and workplace are present; employment type, seniority, category, subcategory, and salary are not provided in the structured payload.
- JobGrid uses structured job facts only and keeps the employer description separate from the publisher-value text.
- Source freshness is shown from the posted and last-checked timestamps in the payload.
- Work language is English; the original source excerpt is also in English, so no translation layer is implied from the payload alone.
Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.
Job Title: Technical Customer Success Manager (SaaS)
Location: Remote
Time Zone: U.S. Time Zones (EST–PST), core hours aligned to EST
Reports To: Executive Leadership
Role Overview
The Technical Customer Success Manager ensures clients achieve measurable outcomes through a technology-driven podcast and content distribution service. This role is ideal for someone who enjoys working at the intersection of clients, technology, and operations. You will guide clients through onboarding, adoption, and ongoing success while leveraging technical knowledge to support scalable, repeatable service delivery.
Key Responsibilities
Manage the full customer lifecycle from onboarding through renewal
Act as a trusted advisor, combining business context with technical understanding
Translate client needs into documented processes, workflows, and service actions
Support data-driven conversations using platform metrics, reports, and integrations
Proactively resolve issues and manage expectations with clarity and professionalism
Partner with internal teams to align technical execution with client goals
Capture feedback, success stories, and opportunities for continuous improvement
Required Qualifications
2–4 years of experience in customer success, technical account management, or SaaS support
Foundational knowledge of SQL and Python, with the ability to discuss logic, queries, or data flows
Experience working within a tech or SaaS company environment
Non-negotiable: Prior remote work experience, strong command of remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience supporting U.S. or UK-based clients. Candidates without this background will not be considered.
Strong communication skills and confidence in client-facing interactions
Detail-oriented with a structured, systems-focused mindset
Preferred Qualifications
Background in marketing agencies, martech, or content platforms
Experience with automation tools, CRM customization, or reporting
Familiarity with podcasting, content production, or B2B services
Tools & Technology
HubSpot CRM or equivalent
SQL, Python (working knowledge)
Slack, Zoom, Calendly
Zapier or automation platforms
Please NOTE
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
We connect top talent with vetted employers, competitive pay, and real growth opportunities.