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Advanced Secure Technologies

Technical Support Engineer

🇬🇧 Saint Mellons, United Kingdom, United Kingdom, Cardiff, United Kingdom On-site IT Full time Posted May 22, 2026
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Workplace On-site
Employment Full time
Category IT
IT Category IT Support & Systems
Salary GBP 26,225 - 29,000 / yearly
Language English
Posted May 22, 2026
Last verified May 29, 2026

Where this role is available

Collapsed by default to keep the job description easy to scan.

3 locations
United Kingdom
  • Saint Mellons, United Kingdom
  • United Kingdom
  • Cardiff, United Kingdom

Salary context for this role

JobGrid.eu combines visible employer pay, official public benchmarks, and current JobGrid listings for IT Support & Systems.

Employer listing

Listed salary

GBP 26,225 - 29,000 / yearly

Salary published on this job listing.

Source
Extracted from this visible public job listing
JobGrid context

Role summary by JobGrid

Technical Support Engineer at Advanced Secure Technologies: Saint Mellons, United Kingdom, United Kingdom, Cardiff, United Kingdom; On-site; Full time; IT; IT Support & Systems. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.

  • Location and workplace: Saint Mellons, United Kingdom, United Kingdom, Cardiff, United Kingdom, On-site
  • Role classification: IT, IT Support & Systems, Full time
  • Employer salary shown on the listing: GBP 26,225 - 29,000 / yearly
  • Source freshness: checked by JobGrid on 2026-05-29.

Technical Support Engineer – (1st Line Support & General Support)
Location: Cardiff (Office-based, 5 days a week)
Salary: £26,225 - £29,000 DOE + up to £3,000 annual bonus
Start Date: June 2026 - August 2026

Are you organised, technically minded, and eager to build a career in a fast-growing tech company? Join our Support Team and take on a varied and impactful role in our technical support desk. With full training, exposure to in-house software, and long-term development opportunities, this is an ideal step into a dynamic application support career.

What You’ll Do:

  • Act as a key part of our 1st Line Support Team, resolving technical queries from customers
  • Assist with investigation and root-cause analysis of 2nd Line tickets
  • Capture, categorise and escalate software support tickets in line with SLAs
  • Work closely with our technical and development teams to resolve live issues
  • Support customer system setup and configuration under guidance
  • Contribute to product testing, customer feedback and continuous improvement initiatives
  • Provide excellent levels of service to our customers, communicating effectively and professionally.