Technical Support Specialist - EV & Energy Solutions BE
Role summary by JobGrid
Technical Support Specialist - EV & Energy Solutions BE at Smappee: Harelbeke, Belgium; Hybrid; Full time; IT; IT Support & Systems. This listing is part of JobGrid's IT support jobs from public company career pages. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Harelbeke, Belgium, Hybrid
- Role classification: IT, IT Support & Systems, Full time
- Source freshness: checked by JobGrid on 2026-06-08.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Smappee stands for Smart Appliance for Energy Efficiency. At the core of everything we do, we aim to facilitate energy efficiency in an innovative, easy, and fun way. Our cutting-edge technology empowers businesses and individuals to take control of their energy consumption, reduce costs, and contribute to a sustainable future. We're on a mission to make energy management smarter, more efficient, and environmentally friendly. Our offering focuses on energy management solutions and electric vehicle charging. With a global reach and a dynamic, rapidly expanding team, we're driving innovation and sustainability to power a brighter future.
To strengthen our Customer Support team, we are looking for a Technical Service Desk Specialist. In this role, you will provide technical support to our B2B customers, consisting of certified installers and partners. You will become an essential point of contact within our organisation, working closely with various departments to take our products and services to the next level.
What can you expect?
- You will provide 2nd line support to installers and partners via a ticketing system, by telephone and by e-mail.
- When Smappee installers encounter problems during the installation or configuration of our products, you will actively help to find solutions through hands-on troubleshooting and debugging.
- You will support our installers and partners by answering technical questions and guiding them in solving problems experienced by their end customers.
- You will get to know our hardware and software products thoroughly so that you can confidently advise and support our customers.
- You will interpret and analyse communication protocols (e.g. Modbus, MQTT, OCPP, etc.) to identify the root cause of technical issues.
- You will manage and follow up on RMA processes, ensuring smooth handling of returned products and close communication with relevant teams.
- You will train and coach internal colleagues to strengthen their technical knowledge and ensure consistent service quality.
- You will collect and analyse customer feedback to identify and address recurring issues.
- You will work closely with the R&D and Sales departments to enable product improvements and contribute to technical documentation.