Role summary by JobGrid
VIP Support Specialist at Viva.com: Brussels, Belgium; On-site; Full time; Mid; Customer Support & Success. JobGrid adds normalized role facts, source context, and a path to the employer application page so candidates can compare the listing before applying.
- Location and workplace: Brussels, Belgium, On-site
- Role classification: Customer Support & Success, Full time, Mid
- Source freshness: checked by JobGrid on 2026-05-31.
- Application path: candidates continue to the employer application page with non-personal referral tags.
Viva.com is Europe’s first acquirer powering merchant payment acceptance across 24 countries and more than 1,165 devices. With an ECB-approved banking license and a presence in 24 European markets, Viva.com’s Tap on Any Device technology for in-store payments, Smart Checkout payment gateway for online payments, and marketplace payment solutions help businesses of all sizes accept and manage payments seamlessly.
All Viva.com technology is built in-house on Microsoft Azure and is fully scalable, supporting every payment journey across physical and digital channels.
Viva.com offers a seamless, conversion-focused omnichannel payments platform, supporting 40+ payment methods, 17 languages, and 9 currencies. Our continuously expanding financial services suite includes innovative features such as Real-Time Settlement, Offline Payments, a Viva.com business debit card, and Merchant Advance solutions.
Our platform also supports integrations with a wide range of e-commerce, ERP, hospitality, restaurant, event, and business management systems.
Are you a customer-focused and tech-savvy professional with strong troubleshooting skills? Are you familiar with payment terminals, e-commerce checkouts, banking applications, transaction reporting, or merchant support environments? Do you enjoy solving problems, helping customers, and communicating technical information in a clear and professional way?
If this sounds like you, then YOU might be the expert we are looking for to join one of Europe’s fastest-growing fintech companies.
As a VIP Technical Support Agent, you will:
- Act as the first point of contact for merchants and high-value customers regarding payment, terminal, and e-commerce-related issues
- Deliver exceptional customer support while building trust and long-term relationships with clients
- Support merchants with integrations across e-commerce platforms, payment gateways, plug-ins, and business management systems
- Troubleshoot payment terminals, perform firmware updates, terminal resets, and assist with device configuration
- Conduct transaction and financial analysis to investigate payment-related issues and discrepancies
- Diagnose and resolve customer issues using documented procedures, analytical thinking, and attention to detail
- Escalate complex cases to specialized teams when necessary while ensuring excellent follow-up and communication
- Handle administrative tasks and sensitive customer information with accuracy and confidentiality
- Clearly explain technical concepts to both technical and non-technical users
- Work in a fast-paced and agile fintech environment with continuous learning opportunities
- Contribute to achieving qualitative and quantitative performance targets